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- Tasks: Implement IT and EPoS systems while training users on-site.
- Company: nGeneration has over 22 years of experience in hospitality IT services.
- Benefits: Enjoy 28 days annual leave, training opportunities, and company events.
- Why this job: Join a vibrant team culture and make a real impact in hospitality.
- Qualifications: Full UK driving licence, EPoS and hospitality IT experience required.
- Other info: Company vehicle provided for site visits; overnight stays may be necessary.
The predicted salary is between 21000 - 30000 £ per year.
Generation provides IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. Our 'Brand-New' Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
The Implementer role is responsible for the implementation of customers' IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, moves, and changes (IMAC) and/or customer project rollouts.
Summary Of Main Responsibilities And Activities- Conduct thorough preparation checks prior to attending sites
- Attend customer sites in line with your schedule of works to conduct implementation services
- Conduct system coaching and training in line with the specification of the customer IT solutions
- Provide Go Live Support to the management and staff of the site
- Act as co-ordinator of all third parties on site
- Complete all site-specific documentation to include site sign off and report site issues to Project Control
- Build excellent customer relationships whilst on site
- Comply with all company business processes and procedures
- Conduct other tasks as may be required from time to time
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About The Company: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging, and warehousing.
RequirementsWorking Away: You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent.Salary: £25,214.00 per year
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.
- Company Vehicle: We provide you with a company vehicle to complete site visits and carry our customers' kit.
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Hospitality EPOS Implementer employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality EPOS Implementer
✨Tip Number 1
Familiarise yourself with the specific EPoS systems used in the hospitality industry. Understanding the common challenges and solutions can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle real-world issues.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums where you can connect with current employees at nGeneration or similar companies. This can provide you with insider information and potentially a referral.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building excellent customer relationships is key for this role, think of specific examples from your past experiences where you successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Be ready to demonstrate your adaptability and willingness to travel. Highlight any previous experiences where you had to adjust to new environments or work away from home, as this will show that you're prepared for the demands of the job.
We think you need these skills to ace Hospitality EPOS Implementer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Hospitality EPOS Implementer role. Familiarise yourself with the key objectives and activities mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with EPOS systems, hospitality IT, and customer service. Use specific examples to demonstrate how your skills align with the requirements of the role.
Showcase Your Soft Skills: The role requires excellent customer relationship skills and the ability to train others. Make sure to highlight your communication skills and any experience you have in coaching or training others in your application.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention your willingness to travel and stay away from home, as well as your full UK manual driving licence, to show that you meet all the candidate requirements.
How to prepare for a job interview at nGeneration Limited
✨Know Your EPoS Systems
Make sure you have a solid understanding of various EPoS systems and their functionalities. Be prepared to discuss your previous experience with these systems, as well as how you can apply that knowledge to help customers during the implementation process.
✨Demonstrate Customer Service Skills
Since this role involves building excellent customer relationships, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Prepare for Site Visits
Familiarise yourself with the logistics of site visits, including travel arrangements and accommodation. Show that you understand the importance of thorough preparation checks before attending customer sites, as this will demonstrate your commitment to the role.
✨Show Willingness to Learn
Express your enthusiasm for continuous learning and growth. Mention any relevant training or certifications you have completed, and be open about your eagerness to develop your skills further, especially in the hospitality IT sector.
