Service Support Engineer
Service Support Engineer

Service Support Engineer

Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Design team as a Service Support Engineer, tackling exciting automation challenges daily.
  • Company: PCE Automation delivers innovative automated solutions across diverse industries for over 60 years.
  • Benefits: Enjoy a supportive work environment with opportunities for growth and development.
  • Why this job: Be part of a dynamic team making a real impact in automation technology.
  • Qualifications: Experience in service support engineering is essential; passion for technology is a plus.
  • Other info: We celebrate diversity and are committed to equal opportunities for all applicants.

The predicted salary is between 28800 - 48000 £ per year.

PCE Automation provides cutting-edge automated solutions to global markets, spanning a variety of industry sectors, including Medical/Ocular and Pharmaceutical. With over 60 years’ experience in providing bespoke turnkey automation, ranging from stand-alone machines to fully integrated high throughput cells. We pride ourselves on being able to offer our customers the complete in-house solution - from design to delivery.

Due to our continued growth, we are looking for an experienced Service Support Engineer to join our Design team in Beccles.

Diversity Statement

PCE Automation declares that we are an equal opportunity employer. The Company does not discriminate on grounds of age, sex, marital status and or civil partnership, pregnancy and maternity, sexual orientation, gender reassignment, race, ethnic origin, colour, nationality, disability, religion or belief. These are known as “protected characteristics”. For full details of the Equality Act please refer to this link.

Location/Division: Beccles

Service Support Engineer employer: Brown & Co

PCE Automation is an exceptional employer, offering a dynamic work environment in Beccles where innovation meets collaboration. With over 60 years of expertise in bespoke automation solutions, employees benefit from a culture that values diversity and fosters professional growth through continuous learning opportunities. Join us to be part of a forward-thinking team dedicated to delivering cutting-edge technology across various industries, while enjoying the unique advantages of working in a supportive and inclusive atmosphere.
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Contact Detail:

Brown & Co Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Support Engineer

Tip Number 1

Familiarise yourself with the latest trends in automation technology, especially in the medical and pharmaceutical sectors. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the field.

Tip Number 2

Network with professionals in the automation industry, particularly those who work in service support roles. Attend relevant industry events or join online forums to connect with potential colleagues and learn more about the company culture at PCE Automation.

Tip Number 3

Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlighting your problem-solving skills and experience with customer support can set you apart from other candidates.

Tip Number 4

Research PCE Automation's recent projects and achievements. Being able to reference their work during your conversation will show that you're proactive and genuinely interested in contributing to their success.

We think you need these skills to ace Service Support Engineer

Technical Support Skills
Problem-Solving Skills
Customer Service Orientation
Communication Skills
Mechanical Aptitude
Electrical Knowledge
Troubleshooting Skills
Attention to Detail
Time Management
Team Collaboration
Adaptability
Project Management
Knowledge of Automation Systems
Documentation Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Service Support Engineer. Tailor your application to highlight relevant experience and skills that align with the job description.

Craft a Strong CV: Your CV should clearly outline your technical skills, previous work experience, and any relevant certifications. Use bullet points for clarity and ensure it is formatted neatly. Highlight any experience in automation or related fields.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving abilities and how they relate to the position at PCE Automation.

Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Support Engineer.

How to prepare for a job interview at Brown & Co

Understand the Company

Before your interview, take some time to research PCE Automation. Familiarise yourself with their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.

Highlight Relevant Experience

As a Service Support Engineer, you'll need to demonstrate your technical skills and experience. Be prepared to discuss specific projects or roles where you've successfully solved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

Prepare Questions

Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and helps you determine if the company is the right fit for you.

Showcase Your Soft Skills

Technical skills are crucial, but don't forget to highlight your soft skills as well. Communication, teamwork, and adaptability are key traits for a Service Support Engineer. Be ready to provide examples of how you've effectively collaborated with others or adapted to changing situations.

Service Support Engineer
Brown & Co
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