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- Tasks: Join our team as a Service Technician, performing vehicle services and repairs.
- Company: Snows Motor Group is a leading automotive retailer in the South and South-West of England.
- Benefits: Enjoy competitive salary, 30 days holiday, birthday off, and employee discounts.
- Why this job: Be part of a supportive team with excellent training and growth opportunities.
- Qualifications: Must have relevant qualifications and experience in a franchise dealership.
- Other info: Flexible working hours with occasional Saturday shifts; apply early to secure your spot!
The predicted salary is between 25000 - 35000 £ per year.
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Technician to join our established team at Snows BMW based in Portsmouth.
As a Service Technician, you will carry out a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity.
Your day will include:
- Carrying out vehicle services and repairs in accordance with brand technical standards.
- Working in accordance with brand and dealership processes.
- Liaising directly with customers where appropriate.
- Providing support to less experienced colleagues.
- Attending regular training to update technical skills.
- Ensuring that the immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.
Have you got what it takes?
- Relevant City & Guilds, BTEC or NVQ accreditation.
- Previous work experience in a franchise dealership.
- Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
- Ability to work as part of a team.
- Commitment to delivering first-class customer service.
- Able to plan, organise self and meet agreed work deadlines.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
Hours of work:
- Week 1 - Monday to Friday 08:00 - 17:00 (1/2 hour lunch).
- Week 2 - Monday to Friday 08:30 - 17:30 (1/2 hour lunch).
- Saturdays 08:30 - 12:30 (1 in 8 rota).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Service Technician - WS2 - Prep Centre employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - WS2 - Prep Centre
✨Tip Number 1
Familiarise yourself with Snows Motor Group's values and customer service approach. Understanding what sets them apart from competitors will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Network with current or former employees of Snows BMW. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you get the chance to speak with hiring managers.
✨Tip Number 3
Stay updated on the latest automotive technologies and trends, especially those relevant to BMW. Showing that you are knowledgeable about the brand and its innovations can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. This is crucial for a Service Technician position, as customer interaction is a key part of the job.
We think you need these skills to ace Service Technician - WS2 - Prep Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Technician role. Emphasise your qualifications, such as City & Guilds, BTEC, or NVQ accreditation, and any previous work in a franchise dealership.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for automotive service and your commitment to delivering first-class customer service. Mention specific experiences that demonstrate your fault diagnosis skills and ability to work as part of a team.
Highlight Technical Skills: In your application, be sure to detail your technical skills, including your MOT Tester qualification and any training you've attended. This will show that you are proactive about keeping your skills up to date.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or two. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Snows Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to vehicle services and repairs. Be prepared to discuss specific examples of fault diagnosis you've handled in the past, as this will demonstrate your expertise and confidence in the role.
✨Showcase Your Customer Service Skills
Since delivering first-class customer service is key for this position, think of instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your commitment to customer satisfaction.
✨Emphasise Teamwork
As a Service Technician, you'll be part of a team. Prepare to discuss how you've collaborated with colleagues in previous roles, especially in training or supporting less experienced team members. This will show that you're a team player who values collaboration.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the specific challenges faced by the team. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
