Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users by resolving IT issues and improving application processes.
- Company: Join a dynamic team committed to being 'Best in Class'.
- Benefits: Enjoy remote work flexibility and a competitive salary of £30,000.
- Why this job: Perfect for problem solvers who want to make a real impact in tech.
- Qualifications: Strong analytical skills and experience in customer support are essential.
- Other info: This role is remote but requires UK residency due to GDPR.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000
Hours: 36.5 hours a week (Monday - Friday)
Location: Remote
We are seeking a Proactive Applications Support Analyst to join our dynamic team. This role combines technical support and business analysis, making it ideal for someone who enjoys solving problems and improving processes. You will work closely with users to resolve issues, identify opportunities for improvement, and implement solutions that enhance our applications and business operations.
In this role you will bring a unique skill set in continuing with our ethos of being "Best in Class" by:
- Proficiently managing and resolving IT helpdesk tickets, prioritising requests, and ensuring alignment with service level agreements (SLAs).
- Confidently facilitating stakeholder analysis and leading collaborative activities, such as workshops and problem-solving sessions, to drive effective outcomes.
- Being effective in communicating at all levels, enabling clear and concise interactions with both technical and non-technical audiences, in both verbal and written formats.
- Bringing a strong analytical skillset, taking ownership of incidents from initial contact through to resolution, and delivering timely, effective results.
- Bringing a solid foundation of knowledge and experience in customer help and support projects, contributing to exceptional service delivery.
Please note although this is a remote based role due to GDPR you will need to be based in the UK.
Applications Support Analyst (Remote based role) employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst (Remote based role)
✨Tip Number 1
Familiarise yourself with common IT helpdesk tools and ticketing systems. Being able to demonstrate your experience with these platforms during discussions will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your stakeholder management skills. Prepare examples of how you've successfully facilitated workshops or problem-solving sessions in the past, as this will highlight your ability to drive effective outcomes.
✨Tip Number 3
Practice your communication skills, especially in translating technical jargon into layman's terms. This is crucial for interacting with both technical and non-technical audiences, so consider role-playing scenarios with a friend.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss specific incidents you've managed from start to finish. Highlight how you took ownership and delivered timely results, as this aligns perfectly with what we're looking for.
We think you need these skills to ace Applications Support Analyst (Remote based role)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and business analysis. Emphasise your problem-solving skills and any previous roles where you managed helpdesk tickets or facilitated workshops.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's ethos of being 'Best in Class'. Mention specific examples of how you've improved processes or resolved issues in past positions.
Showcase Communication Skills: Since the role requires effective communication with both technical and non-technical audiences, include examples in your application that demonstrate your ability to convey complex information clearly and concisely.
Highlight Analytical Skills: Detail your analytical skills in your application. Provide examples of incidents you've taken ownership of and how you delivered timely solutions, showcasing your ability to drive effective outcomes.
How to prepare for a job interview at Paragon Skills
✨Showcase Your Problem-Solving Skills
As an Applications Support Analyst, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will show your proactive approach and analytical skills.
✨Communicate Clearly and Confidently
Since the role involves interacting with both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication to showcase your ability to bridge the gap between different stakeholders.
✨Familiarise Yourself with IT Helpdesk Processes
Understanding how IT helpdesk systems work is crucial for this role. Brush up on common ticketing systems and service level agreements (SLAs). Being able to discuss these topics confidently will demonstrate your readiness for the position.
✨Prepare for Stakeholder Engagement Scenarios
The job requires facilitating workshops and collaborative activities. Think of scenarios where you've led discussions or worked with teams to achieve a goal. Be ready to share these experiences and how they contributed to effective outcomes.
