Claims Team Leader - Recovery

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there is even bigger opportunity out there. If you are excited about joining us and think you have some of what we are looking for, even if you are not 100% sure, we would love to hear from you.

Job Details

• Leading and inspiring a team of colleagues within the Recoveries department (Claims)
• Setting and managing colleagues' annual and monthly objectives, and holding regular monthly one-to-one meetings to optimise performance
• Providing monthly coaching and development plans, ensuring each colleague is receiving the right level of support
• Conducting regular audits on colleagues
• Managing all HR related issues in line with business best practice
• Managing departmental/team complaint handling

Skills we would love you to have

• Previous team management experience (insurance/claims experience beneficial)
• Proven track record of driving and delivering results
• Committed to own self-development and that of colleagues

What we offer

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training, and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary - Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that is why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an award-winning package which includes discounts and cashback at everyday retailers and on our own products, fee-free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot be scheduled, that is why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• There is more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we will deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.