Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Scheduler, managing appointments and supporting field operations.
- Company: Pennington Choices provides property surveying services nationwide, with a focus on employee development.
- Benefits: Enjoy flexible working, competitive salary, 26 days leave, and various perks like health insurance and social events.
- Why this job: Be part of a supportive culture that values growth, teamwork, and work-life balance.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: Located in beautiful Cheshire, we promote from within and offer training opportunities.
The predicted salary is between 19400 - 20200 £ per year.
Full-time (permanent) office based in Warrington, Cheshire, located just 3 minutes from M56, Jct 10. Salary from £23,400 - £24,276. 7.5 hour day shifts, Monday to Friday, no weekends required.
We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.
About this role: You will be joining a great team working within a fast-paced office, although in the current climate there may also be some working from home. This will represent a challenging role and fantastic opportunity for the right individual. Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.
You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).
Working collaboratively with the PS&D Manager, other schedulers, field-base operatives, and service leaders (leaders within Pennington Choices) you will build rapport and trust. You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments, and stock condition surveys.
In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally. Confidence with telephony and a high level of computer literacy is vital.
Responsibilities include:
- Scheduling responsive and planned appointments for field-based operatives across the business
- Being conversant utilising multiple works management systems
- Handling and resolving telephone and email enquiries from clients, tenants, and colleagues
- Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
- Liaising with, and directing, field-based operatives
- Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept, and properties accessed
- Understanding of each contract’s response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs, and process
- Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.
Training and Development: Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business. It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.
Benefits: Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
- Competitive salary and transparent salary bands
- Commitment to super flexible and remote hybrid working where applicable
- 37.5-hour working week
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Additional leave for length of service up to 31 days each year
- Opportunity to buy additional annual leave or sell surplus leave
- Enhanced employer pension contributions of 4% when you contribute 6%
- Enhanced maternity and paternity pay
- Regular Learning and Development opportunities
- Regular company social events including an annual summer BBQ
- Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
- Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
- Access to an online platform providing employee discounts on hundreds of high street brands
- Life insurance/Death in service offering 2 x salary cover from day one of employment
- Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
- Paid sick leave allowance each year
- Free eye tests and contribution towards new glasses/frames
- Referral programme offering up to £2,000
- Option for personal use of company vehicle (subject to eligibility)
- Access to paid volunteering days in support of local charities/initiatives
- Length of service reward
- Welcome goodie bag
About us: Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.
At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.
Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018.
Ready to start your next chapter? If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below.
Apply to become a Scheduler here. Our team will be reviewing all applications over the next couple of weeks. Unfortunately, we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.
Scheduler employer: Pennington Choices Ltd
Contact Detail:
Pennington Choices Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the specific scheduling software and works management systems mentioned in the job description. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being articulate and friendly can make a significant difference in how you connect with clients and tenants.
✨Tip Number 3
Research Pennington Choices and their values. Understanding their commitment to employee development and their approach to client service will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples of how you've successfully managed scheduling or similar tasks in the past. Being able to share specific instances where you've solved problems or improved processes will highlight your capability and fit for the Scheduler role.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Scheduler role. Emphasise your ability to manage appointments, handle telephony, and work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your understanding of scheduling processes. Mention specific examples of how you've successfully managed similar tasks in previous roles.
Highlight Communication Skills: Since the role involves handling tenant and client enquiries, emphasise your strong communication skills. Provide examples of how you've effectively resolved issues or built rapport in past positions.
Show Enthusiasm for Training and Development: Pennington Choices values training and development. In your application, express your eagerness to learn and grow within the company, and mention any relevant training or certifications you have completed.
How to prepare for a job interview at Pennington Choices Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with scheduling processes, compliance requirements, and the importance of effective communication with field-based operatives and clients.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss how you've approached problem-solving in previous roles. Highlight any specific examples where you had to think creatively to overcome challenges, as this is a key quality they are looking for.
✨Demonstrate Your Communication Skills
Since the role involves handling inbound and outbound telephony, practice articulating your thoughts clearly. Be ready to showcase your ability to manage tenant enquiries in a friendly and professional manner.
✨Research the Company Culture
Pennington Choices values fun, resilience, and respect. Familiarise yourself with their company culture and be prepared to discuss how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the team.
