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- Tasks: Lead a team to deliver exceptional service in student lettings.
- Company: Join loc8me, a dynamic student lettings company with a nationwide presence.
- Benefits: Enjoy personal development opportunities and a vibrant work culture.
- Why this job: Be part of an ambitious team focused on innovation and excellence.
- Qualifications: Strong communication skills and experience in lettings preferred.
- Other info: Full-time role with a competitive salary and bonus scheme.
The predicted salary is between 30000 - 35000 £ per year.
loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.
We are looking for a Branch Manager to lead our Leeds operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers. Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a ‘get stuck in attitude’.
Why come and work with us
- You’ll be part of a company that values innovation and alternative thinking
- We invest in and value personal development
- You’ll be part of an audaciously ambitious and growing company
- You’ll be working alongside great people
Your responsibilities will include
- Developing and maintaining great relationships with Landlords, Tenants, and Contractors
- Ensuring the Tenant and Landlord experience is exceptional
- Managing all aspects of asset management and lettings performance across the portfolio
- Recruiting new team members
- Providing initial and ongoing training to all team members
- Reviewing and auditing asset management and portfolio performance
- Running compliance reports on a weekly basis
- Managing & Support Asset Managers with utility management
- Building & maintaining effective working relationships with the central teams
- Managing in-tenancy legal notices when required
- Introducing and educating new legislation requirements and HMO licensing to Landlords when required
- Supporting asset managers with investment advice on landlords' current and new portfolios
- Complaints Handling
- Proactively creating and converting new landlord and investor leads
- Networking to create opportunities
- Managing lettings administration process
- Managing the marketing and advertising of the portfolio
- Managing marketing events alongside Marketing Manager
- Auditing Lettings Spreadsheet and branch performance
- Delivering weekly lettings reports to the Operations Manager
- Carrying out regular landlord meetings
- Auditing inspection process and reports
- Delivering monthly 1-2-1s
- Staff reviews and annual appraisals
- Setting Lettings KPIs and reviewing on a monthly basis with the Operations Manager
- Reviewing the branches' monthly profit and loss reports with the Operations Manager
- Responsible for organising office compliance, cleaning and upkeep
- Responsible for office cars, cleaning, organising MOTs, tax and repairs
- Responsible for organising the ordering of office refreshments
We’re looking for
- Excellent organisational skills
- Excellent communication skills in order to provide a high-quality service to all customers
- The ability to see a job through from start to finish
- Experience in Lettings (preferred)
- Self-motivated and ability to work on own initiative
- Ability to prioritise workload and work to deadlines
- Flexible and adaptable in approach to work
Details
- Hours of work: 9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
- Salary depending on experience
- Bonus Scheme
- Driving licence required and personal car preferred
- Job Types: Full-time, Permanent
- Pay: £30,000.00-£35,000.00 per year
- Additional pay: Commission pay
- Experience: Property Industry: 2 years (preferred)
- Licence/Certification: ARLA Qualification (preferred)
- Work Location: In person
Branch Manager employer: loc8me
Contact Detail:
loc8me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with the local Leeds property market. Understanding the nuances of the area, including popular neighbourhoods and rental trends, will help you stand out as a knowledgeable candidate who can provide valuable insights to landlords and tenants.
✨Tip Number 2
Network with professionals in the lettings industry. Attend local property events or join relevant online forums to connect with others in the field. Building relationships can lead to referrals and insider information about job openings.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Whether it's through informal conversations or during networking events, showcasing your ability to communicate effectively and build rapport will highlight your suitability for the role.
✨Tip Number 4
Research loc8me's company culture and values. Understanding their commitment to innovation and personal development will allow you to tailor your discussions and show how your own values align with theirs, making you a more attractive candidate.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch Manager at loc8me. Highlight your relevant experience in lettings and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, communication abilities, and any experience in managing teams or relationships with landlords and tenants.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at loc8me
✨Showcase Your Customer Service Skills
As a Branch Manager, customer service is key. Be prepared to share specific examples of how you've delivered exceptional service in previous roles. Highlight your ability to build relationships with landlords, tenants, and contractors.
✨Demonstrate Leadership Experience
You'll be leading a team, so it's important to discuss your leadership style. Share experiences where you've successfully managed a team, provided training, or handled conflicts. This will show your potential employer that you can inspire and guide your team effectively.
✨Know the Industry Inside Out
Familiarise yourself with the lettings industry, especially any recent changes in legislation or market trends. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios related to complaints handling or managing tenant issues, and prepare structured responses that highlight your approach and outcomes.
