Associate Application Support Analyst

Location: Leeds, United Kingdom
Salary: 24000GBP DoE

We are currently seeking a Junior Application Support Engineer to join our team supporting local authorities in utilising System C’s market leading Education and Social Services and Case Management software, Liquidlogic.

Duties and Responsibilities:

Main Responsibilities:

• Provide support to customers as part of the Application Support team.
• Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira.
• Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause.
• Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required.
• Replicating issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix.
• Communicate with customers regularly over issues and problems that they encounter.
• Support customers on our own hosted servers as well as on-premises servers.

Skills and Experience:

• This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone.
• IT literate.
• Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team.
• Ability to prioritise and execute tasks.
• Strong analytical and diagnostic skills.
• Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues.
• Strong 2nd line software / application support experience.
• Experience of Microsoft Windows Server and applications.
• Jira/Confluence knowledge.

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