Swedish or Norwegian speaking customer service

Swedish or Norwegian Speaking Customer Service

Location: Cardiff

Salary: £27,000 plus Bonus per annum

Ref: 761WA

Company Profile:
Successful private equity with operations in Europe.

Responsibilities:

1. Provide exceptional customer support and manage inquiries and claims.
2. Collaborate with departments to ensure a seamless experience.
3. Maintain customer satisfaction and build strong customer relationships.
4. Uphold the company’s reputation for outstanding service and fairness.

Main Duties:

1. Focus on customer service queries and claims handling.
2. Facilitate efficient resolution of claims.
3. Communicate effectively with customers.
4. Investigate and assess claims.
5. Collaborate with relevant departments for seamless customer experience.

Candidate\’s Profile:

1. Fluent in Swedish or Norwegian (written and spoken).
2. Customer-oriented with a passion for providing excellent service.
3. Strong verbal and written communication skills for interacting with customers, colleagues, and stakeholders.
4. Skilled in building positive, productive relationships with customers and team members.
5. Adaptable to changing priorities, schedules, and customer needs.
6. Self-motivated and proactive, able to meet targets and deadlines independently.
7. Attentive to detail and accuracy in handling customer inquiries and documentation.
8. Excellent organizational skills to prioritize tasks and manage workloads efficiently.

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