IT Service Manager (IT Service Coordinator)

The IT Service Coordinator plays a vital role in the transition and support of our IT services, and is an ideal role for developing an understanding of how the strategic and operational components of IT services interrelate.

You will work in a multidisciplinary Service Management environment, managing and reporting on all areas of technical service delivery, including updating and maintaining the systems, processes and documentation for practices such as asset and configuration management, environment management, service design, change control, incident, and problem management.

You will create and maintain relationships across a wide range of stakeholders alongside developing technical skills and understanding. You will support day-to-day activities and also help to identify and deliver on continuous improvement opportunities for our services.

The Chief Digital Office (CDO) division is responsible for delivering the infrastructure, capability and digital solutions that will support the Social Security Programme and ultimately the new Agency.

At this role level, you will:

1. Ensure that all service and support functions remain responsive to customer needs
2. Ensure that the service catalogue and wider IT service operations knowledge library are maintained
3. Ensure that adequate reporting and service standards are met for your specific service
4. Ensure that all technical change is communicated and managed, with appropriate governance
5. Ensure that a programme of continual service improvement is put in place across the wider service delivery function

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