Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage schedules, handle customer inquiries, and ensure timely service delivery.
- Company: Join a dynamic global organisation based in Watford, focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, annual bonus, team lunches, and 20 days holiday plus bank holidays.
- Why this job: Be part of a supportive team culture with growth opportunities in a fast-paced environment.
- Qualifications: Previous experience in customer service or administration, strong organisational skills, and proficiency in Microsoft Office.
- Other info: On-site parking available and increasing holiday entitlement with service.
The predicted salary is between 24000 - 36000 £ per year.
Scheduling and planning, managing inbox, logging calls, dealing with complaints.
Your new company:
Are you a proactive and organised individual with a passion for delivering exceptional customer service? Join a dynamic, global organisation based in Watford as a Customer Service Administrator and become a vital part of their service team.
Your new role:
- You will be overseeing administrative assistance and support to all customers, engineering staff and others within the business, ensuring that high standards of customer service levels are achieved.
- Coordinate and manage engineer diaries to ensure timely service delivery.
- Accurately record incoming service requests and ensure they are actioned promptly.
- Monitor engineer attendance for SLAs.
- Handle customer concerns with professionalism, escalating issues to the appropriate teams for swift resolution.
- Ensure all calls are dealt with quickly and efficiently at all times, within a minimum of 48 hours.
- Producing daily escalation report for all outstanding issues.
What you'll need to succeed:
- Previous experience in a customer service or administrative role.
- Previous experience in a scheduling/planning role.
- Strong organisational skills and the ability to multitask in a fast-paced setting.
- Excellent communication skills, both written and verbal.
- A calm and confident approach to problem-solving and complaint handling.
- Proficiency in Microsoft Office and CRM systems.
What you'll get in return:
- A supportive and inclusive team culture.
- Opportunities for growth within a global organisation.
- Competitive salary and annual bonus.
- Parking on-site.
- Team lunches.
- 20 days plus BH, increasing with every year of service.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Maintenance planner / Customer service administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance planner / Customer service administrator
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews, showcasing how your proactive approach fits into their culture.
✨Tip Number 2
Brush up on your scheduling and planning skills. Consider using tools or software that are commonly used in the industry to demonstrate your capability in managing engineer diaries effectively.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Being able to articulate your problem-solving process will show your potential employer that you can maintain professionalism under pressure.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Maintenance planner / Customer service administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your organisational skills and any previous scheduling or planning experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've successfully handled complaints or managed multiple tasks in a fast-paced environment.
Highlight Technical Skills: Since proficiency in Microsoft Office and CRM systems is essential, ensure you mention your experience with these tools. If possible, provide examples of how you've used them to improve efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Organisational Skills
As a Maintenance Planner and Customer Service Administrator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples from your previous roles where you successfully coordinated schedules or managed multiple priorities.
✨Demonstrate Your Customer Service Experience
Highlight your past experiences in customer service roles. Share stories that illustrate how you handled complaints or resolved issues effectively, showcasing your calm and confident approach to problem-solving.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and CRM systems is essential, make sure you are comfortable discussing your experience with these tools. If possible, mention any specific software you have used and how it helped you in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing engineer diaries or dealing with escalated customer concerns. Practise articulating your thought process and the steps you would take to ensure timely service delivery.
