Mental Health Recovery Worker

Overview

Portsmouth MH Serv Lot 3 – Goldsmith/Cumberland provides supported accommodation for 16 adults in self-contained flats across two properties in Portsmouth. The service is for individuals who have mental health needs and alcohol/substance use needs who require support to prevent them becoming homeless.

Our aim is to provide support to empower clients to become more independent. We support them to manage a tenancy, keep them safe and prepare them for moving on to lower-level support or independent accommodation.

If you are looking for a role where you will make a real difference in the lives of those you support, then this is the role for you!

Job purpose

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure and ready to take the next steps.

Main responsibilities

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to achieve outcomes defined by the service specification
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations, including education, training, employment, activity or volunteering
• To support clients in trauma-informed and psychologically informed ways
• To adhere to safeguarding responsibilities following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

Role requirements

• This role will require an Enhanced with Barred List disclosure and barring service check; this will be completed on appointment of the role
• This role requires you to work flexibly across several sites
• This role requires you to work with clients on a one-to-one basis
• This role requires you to lone work

Essential criteria

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

Desirable criteria

• Experience of managing a caseload of clients
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment. We carry out pre-employment checks such as DBS checks, overseas police checks (where appropriate), reference checks and CV gap querying for all new staff members.

About us

We offer support to people who are homeless, vulnerable, or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client-led housing and support with a focus on reducing homelessness, improving health and wellbeing, and building on individuals’ skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We are committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Our benefits

We offer a range of benefits including pension with life cover, blue light card, employee assistance programme, staff discounts, wellbeing support, GP helpline, length of service awards, generous holiday, and refer a friend scheme.

Documents

Full-time role details and salary: 37 hours per week, £24,251 – £25,527 (exact phrasing preserved as in original)