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- Tasks: Manage and resolve front office incidents efficiently while ensuring compliance.
- Company: Join an industry-leading firm with a strong reputation in investment operations.
- Benefits: Enjoy a competitive salary, hybrid working options, and a full suite of benefits.
- Why this job: Be part of a dynamic team that values problem-solving and offers growth opportunities.
- Qualifications: Experience in incident management and a good understanding of investment products required.
- Other info: This is a 12-month contract role based in the City of London.
The predicted salary is between 36000 - 60000 £ per year.
The Incident Resolution specialist is responsible for incident management from an operational point of view within the front office, ensuring disruptions are efficiently identified, recorded, and resolved. This includes root cause analysis and implementing preventative measures for optimal client and stakeholder outcomes.
Responsibilities:
- Monitor and respond to front office incidents (errors and breaches), leading timely and effective resolution processes.
- Collaborate with teams to manage and resolve incidents, following established procedures and ensuring compliance.
- Use Governance, Risk, and Compliance (GRC) tools to document and track incidents.
- Conduct post-incident reviews to identify root causes and implement corrective actions.
- Generate and analyse incident reports.
- Produce Management Information for governance committees.
- Adhere to FCA Conduct Rules.
Knowledge, Skills, and Experience:
- Experience managing multiple concurrent responsibilities.
- Management of incident/escalation management, ideally within wealth/asset management.
- Good understanding of investment products and assets.
- Familiarity with risk management tools and proven incident resolution skills.
- Analytical problem-solving abilities.
- Excellent communication skills.
- Leadership and motivational skills in high-pressure situations.
- Strong organisational skills to manage multiple priorities.
What's in it for you?
Competitive salary with hybrid working and City of London based offices. This company is an industry leader and also offers a full suite of benefits.
Incident Resolution, Investment Operations, 12-Month Contract employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Resolution, Investment Operations, 12-Month Contract
✨Tip Number 1
Familiarise yourself with the specific incident management tools and processes used in investment operations. Understanding how to effectively use Governance, Risk, and Compliance (GRC) tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of investment products and assets. Being able to discuss these confidently will demonstrate your expertise and show that you're well-prepared for the role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved incidents or managed escalations. Highlighting your analytical problem-solving skills in high-pressure situations can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the investment operations field. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Incident Resolution, Investment Operations, 12-Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and investment operations. Use specific examples that demonstrate your analytical problem-solving abilities and familiarity with risk management tools.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention your experience with governance, risk, and compliance tools, as well as your ability to work under pressure.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including examples in your application that demonstrate your ability to collaborate effectively with teams and stakeholders during incident resolution.
Highlight Leadership Experience: If you have experience leading teams or managing high-pressure situations, be sure to include this in your application. This will show your potential employer that you possess the leadership and motivational skills necessary for the role.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand Incident Management
Make sure you have a solid grasp of incident management processes, especially in the context of investment operations. Be prepared to discuss your experience with resolving incidents and how you've handled similar situations in the past.
✨Familiarise Yourself with GRC Tools
Since the role involves using Governance, Risk, and Compliance tools, it’s essential to be familiar with these systems. If you have experience with specific tools, mention them during the interview to demonstrate your capability.
✨Showcase Your Analytical Skills
Prepare to discuss examples where your analytical problem-solving skills made a difference in resolving incidents. Highlight any instances where you conducted root cause analysis and implemented corrective actions.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, as you may need to collaborate with various teams.
