Air Import Controller

Air Import Controller

Ashford Full-Time 30000 - 42000 £ / year (est.) No home office possible
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  • Global Freight Business
  • State of the Art Facilities / Warehouse

About Our Client

Our client is a leading global freight forwarding company known for its commitment to delivering efficient, reliable logistics solutions across the world. With a strong reputation for innovation and excellence, they offer a collaborative work environment where employees are valued and empowered to make an impact. The company is dedicated to providing top-tier services to its clients, ensuring seamless operations and fostering long-term relationships built on trust and exceptional service.

Job Description

  • Manage and coordinate the full process of air import shipments, ensuring that all activities are conducted in accordance with company standards, regulatory requirements, and customer expectations.
  • Act as the primary point of contact for clients, providing regular updates on shipment statuses, addressing inquiries, and offering proactive solutions to any potential delays or disruptions.
  • Collaborate with carriers, vendors, and internal teams to ensure the smooth flow of goods, managing any issues related to documentation, customs clearance, or logistical delays.
  • Accurately prepare and review critical shipping documentation including air waybills, customs declarations, and bills of lading, ensuring compliance with all international shipping and customs requirements.
  • Work closely with customs brokers to facilitate the timely clearance of shipments and ensure that all customs documentation is completed correctly and in line with global regulatory standards.
  • Continuously monitor and track shipments, identifying potential issues before they escalate and resolving discrepancies quickly and efficiently to avoid delays.
  • Assist in the billing and invoicing process, ensuring accuracy in the preparation and delivery of customer invoices, and managing any discrepancies related to billing.
  • Build and nurture long-term relationships with clients, vendors, and other stakeholders, ensuring a high level of customer satisfaction and repeat business.
  • Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service levels.

The Successful Applicant

  • A minimum of 2-3 years of experience in air freight operations, specifically in air import management or a similar role within the logistics and supply chain sector.
  • Strong knowledge of international air freight regulations, customs procedures, and associated documentation, including experience with customs clearance and compliance processes.
  • Exceptional organisational skills with a keen eye for detail, ensuring that all shipments are processed accurately and efficiently.
  • Proven ability to handle multiple tasks simultaneously in a fast-paced and deadline-driven environment, while maintaining a high standard of work.
  • Strong communication skills, both written and verbal, with the ability to liaise effectively with clients, vendors, and internal teams at all levels of the organisation.
  • Proficiency in Microsoft Office Suite and freight management systems (e.g., Cargo Wise, SAP, or similar software).
  • A problem-solving mindset with the ability to think on your feet and address operational challenges as they arise.
  • A customer-focused attitude with a commitment to delivering high-quality service and ensuring client satisfaction.
  • Ability to work collaboratively as part of a team while also being able to take ownership of tasks and manage them independently.

What\’s on Offer

  • A competitive salary that reflects experience and skills, along with a comprehensive benefits package.
  • Opportunities for career development and growth within a rapidly expanding company in the logistics sector.
  • A supportive and dynamic team environment where your contributions are valued and recognised.
  • Access to continuous training and professional development programs to enhance your skills and knowledge.
  • Additional benefits such as health insurance, retirement contributions, performance-based bonuses, etc.

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Contact Detail:

Michael Page Recruiting Team

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