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Location: St Albans, Hertfordshire, GB
About Franke
We, the Franke company with its three divisions, are a world\’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
About the job
We\’re looking for a Service Engineer based in Bury St Edmunds or surrounding area. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.
Ensure agreed Franke UK Technical Standards and Processes are adhered to.
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
Highlight Technical skills gap.
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements
Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
- Minimum 2 years experience working in the coffee machine or vending industry.
- Competent using phones and laptop.
Excellent communications skills.
Personal integrity.
Analysing and prioritising.
Understand when to inform and when to escalate issues.
Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
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Contact Detail:
Franke LLC Recruiting Team
