Application Support Analyst - Software, SQL

Job Title: Application Support Analyst Location: Manchester (Hybrid – 3 days in the office) Permanent Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Support internal projects with technical design reviews and environment builds/deployment To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. Experience managing Windows Server, IIS & Active Directory Services Knowledge of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET / PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) At least 2 years’ experience within an IT department An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of software deployment processes/systems (e.g. Must be flexible and willing to work to task completion beyond normal business hours if necessary (including on-call rota). React well under pressure and utilises logical approach to resolving issues. take pride in work and suggest ways to improve quality Degree level education (Computer Science or other relevant technical discipline) or relevant experience Microsoft certifications or training Foundation level ITIL