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- Tasks: Join Bloomberg's Customer Support team to assist clients with financial software and hardware issues.
- Company: Bloomberg is a global leader in financial information, connecting decision-makers with vital data.
- Benefits: Enjoy an 8-week training programme, career development opportunities, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and provides exceptional service to top financial professionals.
- Qualifications: Fluency in Hindi and English, a bachelor's degree, and a passion for finance or technology.
- Other info: Visa sponsorship available; must be able to start in April 2025.
The predicted salary is between 30000 - 42000 £ per year.
The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people, and ideas. The company delivers data, news, and analytics through innovative technology and provides real-time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive, and collaborative - and in providing a work environment that encourages our employees to be their best.
What’s the Role? Are you passionate about working in financial markets and by the prospect of providing technical support for the world’s leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will be responsible for the installation, connection, hardware management, and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management, and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.
Who you are: You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What’s in it for you? We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. You’ll never stop learning... we’ll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control, and idea generation. You will have the opportunity to champion your career across the company or further develop your technical skills within the Technology Services and Solutions Business.
You’ll need to have:
- Bachelor's degree or equivalent experience
- Fluency in Hindi, in addition to English (written and verbal)
- Ability to start in April of 2025 with a valid work authorization
- Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
- A demonstrated interest in Finance and / or Technology
- Desire to develop skills and experience in customer service in a fast-moving FinTech environment
- Willingness to learn new technologies and ability to retain information
- Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
- An interest in progressing a career within Bloomberg
We’d love to see:
- Work experience in a client/customer facing role
- Curiosity to identify, research, and resolve customer technology, software and hardware issues
- Awareness of data management, privacy and information security
- Aptitude to work within highly connected and software-based systems
You’ll need to be able to:
- Start a full-time role in April of 2025
- Occasionally work weekends or on a bank holiday (weekday off in lieu)
We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
If this sounds like you: Apply if you think we’re a good match. We’ll get in touch to let you know what the next steps are.
2025 Bloomberg Customer Support - Hindi Speakers - April Start - Bloomberg employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2025 Bloomberg Customer Support - Hindi Speakers - April Start - Bloomberg
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding their software and hardware will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, showcasing your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with current or former Bloomberg employees. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on financial markets and technology trends. Showing that you are knowledgeable about the industry will reflect your passion and readiness for the fast-paced environment at Bloomberg.
We think you need these skills to ace 2025 Bloomberg Customer Support - Hindi Speakers - April Start - Bloomberg
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any technical roles. Emphasise your fluency in Hindi and English, as well as any experience in financial markets or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've provided excellent support in previous roles and express your enthusiasm for working at Bloomberg.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities, multi-tasking skills, and willingness to learn new technologies. These are crucial for the role and will help you stand out.
Showcase Your Interest in Finance and Technology: Demonstrate your interest in finance and technology by mentioning any relevant coursework, projects, or personal experiences. This will show Bloomberg that you are genuinely invested in the industry.
How to prepare for a job interview at Jobs via eFinancialCareers
✨Research Bloomberg and Its Culture
Before your interview, take some time to understand Bloomberg's mission, values, and the specific role you're applying for. Familiarise yourself with their products and services, as well as their approach to customer service. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Customer Support professional, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or improved client satisfaction. Highlight your communication skills and your ability to work under pressure, especially in fast-paced environments.
✨Demonstrate Technical Proficiency
Since the role involves technical support, be ready to discuss your familiarity with financial markets, software, and hardware. If you have experience troubleshooting technical issues, share specific instances where you successfully resolved problems. This will show that you have the necessary skills to assist clients effectively.
✨Prepare for Language Proficiency
Fluency in Hindi and English is essential for this role. Be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or explain concepts in both languages, so practice articulating your thoughts clearly and confidently in both Hindi and English.
