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- Tasks: Lead the onboarding and implementation of software solutions for new clients globally.
- Company: Join a dynamic tech company focused on seamless client integrations.
- Benefits: Enjoy a hybrid work environment and competitive salary up to £75k.
- Why this job: Be part of a fast-paced team, driving impactful tech solutions and enhancing client experiences.
- Qualifications: Experience in SaaS implementations and strong project management skills are essential.
- Other info: Ideal for those with a background in start-ups or high-growth environments.
The predicted salary is between 54000 - 84000 £ per year.
Client Onboarding Manager – Software
London/Hybrid
To £75k
As a Client Onboarding Manager (Technology Implementation), you will own the full customer onboarding and solution implementation process, ensuring a seamless tech integration for new clients, globally.
You’ll collaborate with the clients internal implementation teams as well as your own internal departments, to ensure alignment, the management of stakeholder expectations, and drive the successful delivery and execution of this software solutions.
You will lead everything from project scope, timelines, and resource allocation to troubleshooting technical issues and tracking KPIs, over short project cycles.
Prior experience working for a start-up, high-growth scale-up is preferred.
Key Responsibilities:
- Develop and manage end-to-end implementation plans for this complex software solution.
- Oversee all customer onboarding, including vendor selection, data migration, and training.
- Collaborate with stakeholders to gather requirements and ensure buy-in throughout the implementation process.
- Work with the development team to resolve any technical challenges.
- Continuously improve implementation playbooks and client documentation.
- Define KPIs, track progress, and ensure smooth handover to the delivery team.
Key Skills & Experience:
- Proven success in implementing SaaS solutions, such as CRMs or ERPs.
- Expertise in technology integration and familiarity with VMS/MSP systems an advantage.
- Exceptional project management skills with the ability to meet tight deadlines and produce high-level reports
- Strong communication and stakeholder management skills, with experience working with both technical and senior-level teams.
- Adaptable and able to customize solutions for each client’s needs.
- Technical expertise in software integration is a plus.
- Skilled at driving urgency to deliver results in a fast-paced environment
- Strong problem-solving skills
- Exceptional attention to detail in reporting and documentation.
- Collaborative and a clear communicator able to present complex info to all stakeholders.
- Extensive client facing success!
Client Onboarding Manager - Software employer: Urban Digital Recruitment Ltd
Contact Detail:
Urban Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Manager - Software
✨Tip Number 1
Familiarize yourself with the specific SaaS solutions that are relevant to the role, such as CRMs and ERPs. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Highlight any previous experience you have with technology integration and project management. Be ready to discuss specific projects where you successfully managed stakeholder expectations and delivered results under tight deadlines.
✨Tip Number 3
Prepare examples of how you've customized solutions for clients in the past. This will showcase your adaptability and problem-solving skills, which are crucial for a Client Onboarding Manager.
✨Tip Number 4
Network with professionals in the tech implementation space, especially those who have worked in start-ups or high-growth scale-ups. They can provide insights and potentially refer you to opportunities within their networks.
We think you need these skills to ace Client Onboarding Manager - Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client onboarding and software implementation. Focus on your project management skills and any relevant SaaS solutions you've successfully implemented.
Craft a Compelling Cover Letter: In your cover letter, emphasize your ability to manage stakeholder expectations and your experience with technology integration. Share specific examples of how you've driven successful onboarding processes in the past.
Showcase Your Problem-Solving Skills: Include examples in your application that demonstrate your strong problem-solving abilities, especially in fast-paced environments. Highlight situations where you resolved technical challenges during implementation.
Highlight Communication Skills: Since the role requires exceptional communication skills, make sure to mention your experience working with both technical teams and senior-level stakeholders. Provide examples of how you've effectively communicated complex information.
How to prepare for a job interview at Urban Digital Recruitment Ltd
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing complex software implementations. Highlight specific projects where you successfully led the onboarding process, detailing your approach to project scope, timelines, and resource allocation.
✨Demonstrate Technical Proficiency
Since technical expertise is a plus, be ready to talk about your familiarity with SaaS solutions, especially CRMs or ERPs. If you have experience with VMS/MSP systems, make sure to mention it as it could set you apart from other candidates.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you will need to present information to both technical teams and senior stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you faced challenges during an implementation and how you resolved them, emphasizing your attention to detail and ability to drive urgency in a fast-paced environment.
