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- Tasks: Provide technical support and troubleshooting for IT systems in schools and homes.
- Company: Kedleston Group supports children with special needs through education and care.
- Benefits: Enjoy a hybrid work model with flexibility and travel opportunities.
- Why this job: Make a real impact on children's lives while developing your IT skills in a supportive environment.
- Qualifications: Entry-level role; IT support experience and strong communication skills are essential.
- Other info: Regular travel required; must have reliable transport.
The predicted salary is between 30000 - 42000 £ per year.
Kedleston Group provides education, care, and support for children with special needs, for example autism spectrum conditions and social and emotional and mental health needs, through specialist day schools, residential schools, and children's homes. We deliver personalised programmes of education, activities, clinical care, and therapies to help children thrive and reach their academic and personal potential.
This is a full-time role as an Information Technology Support Engineer at Kedleston Group. The role operates on a hybrid basis, combining work from home with an office base in our corporate office near Stockport and regular visits to schools and homes in Liverpool, High Peak and Bury. Willingness to travel on a regular basis with access to reliable transport is therefore essential for the role.
The Information Technology Support Engineer will be responsible for day-to-day technical support, troubleshooting, system administration, and help desk support.
Qualifications, skills and experience:
- Technical Support and Information Technology skills
- Troubleshooting and System Administration skills
- Experience in Help Desk Support
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Relevant certifications in IT support
- Experience of working in a regulated industry (preferably education or social care)
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Education
Information Technology Support Engineer employer: KEDLESTON GROUP
Contact Detail:
KEDLESTON GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used in educational settings. Research common IT issues faced in schools and how to resolve them, as this will show your understanding of the environment you'll be working in.
✨Tip Number 2
Network with professionals in the education and IT sectors. Attend relevant workshops or webinars to connect with others who work in similar roles, as they can provide insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for potential interviews by practising common technical support scenarios. Be ready to demonstrate your problem-solving skills and how you would handle specific IT challenges that may arise in a school setting.
✨Tip Number 4
Showcase your communication skills during any interactions with the hiring team. Since the role involves working with staff and students, being able to explain technical concepts in simple terms is crucial.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and qualifications required for the Information Technology Support Engineer position. Tailor your application to highlight relevant experiences and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support, troubleshooting, and system administration. Mention any relevant certifications you hold that align with the requirements of the role.
Showcase Soft Skills: Since excellent communication and interpersonal skills are crucial for this role, provide examples in your application that demonstrate your ability to work well with others and solve problems effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KEDLESTON GROUP
✨Showcase Your Technical Skills
Be prepared to discuss your technical support and troubleshooting skills in detail. Highlight any relevant certifications you have and provide examples of how you've successfully resolved IT issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you identified a problem and implemented a solution effectively.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice explaining technical concepts in simple terms. This will show your ability to assist non-technical users, which is crucial for help desk support.
✨Research the Company and Its Values
Familiarise yourself with Kedleston Group's mission and values, especially their focus on supporting children with special needs. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
