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- Tasks: Lead complex client onboarding projects and ensure smooth transitions to production use.
- Company: eflow Global is a top Regtech provider, innovating cloud solutions for investment firms.
- Benefits: Join a fast-paced tech company with opportunities for career growth and development.
- Why this job: Be the trusted advisor for clients, shaping their success while working in a dynamic environment.
- Qualifications: 5+ years in SaaS, FinTech, or RegTech implementation roles with strong communication skills.
- Other info: Contribute to refining onboarding processes and mentor junior team members.
The predicted salary is between 48000 - 72000 £ per year.
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their careers in a fast-paced tech company.
As a Senior Implementation Specialist, you will lead the onboarding of high-value, complex client projects, ensuring that each implementation aligns closely with business workflows, compliance goals, and platform capabilities. You will act as the trusted face of eflow during onboarding — advising clients, managing complexity, and anticipating challenges before they arise.
This role is ideal for someone with 5+ years of client onboarding or implementation experience in SaaS, RegTech, or FinTech, who is confident in managing multifaceted stakeholder relationships, sophisticated data or compliance workflows, and nuanced client expectations. While technical execution is supported by our proprietary technology and specialist teams, your contribution lies in owning client relationships, guiding the delivery strategy, and managing onboarding timelines to ensure projects stay on track. You will play a critical role in coordinating key milestones, maintaining delivery momentum, and ensuring smooth, confident transitions from onboarding to production use.
Key Responsibilities- Lead complex client onboarding projects, often involving multiple stakeholders, jurisdictions, or bespoke workflow requirements.
- Scope onboarding projects to align platform functionality with regulatory, operational, and data-related client needs.
- Communicate onboarding strategy and progress to senior client stakeholders with clarity.
- Guide clients in adopting best practices that maximise long-term platform value and usability.
- Act as the primary point of contact and trusted advisor throughout onboarding.
- Drive engagement by managing expectations, building strong stakeholder confidence, and fostering clear communication.
- Navigate sensitive conversations regarding scope, timelines, or resource constraints with professionalism and authority.
- Deliver advanced product training and UAT walk-throughs to ensure key users are prepared for go-live.
- Help clients interpret complex product outputs and workflows to build comfort and familiarity with the system.
- Share industry insights and relevant use cases to support confident product adoption.
- Collaborate with internal teams (Product, Technical Specialists, Support) to ensure successful onboarding execution.
- Anticipate risks and escalate delivery challenges early, contributing to a frictionless experience for clients.
- Ensure all onboarding documentation is accurately maintained, approved, and delivered on schedule.
- Provide informal mentoring and knowledge-sharing to support the growth of junior team members.
- Contribute to the ongoing refinement of onboarding processes, tools, and documentation to improve delivery quality and scalability.
- 5+ years of experience in implementation, onboarding, or delivery roles in a SaaS, FinTech, RegTech, or enterprise software environment.
- Demonstrated success in delivering complex or high-touch client onboarding projects.
- Strong communication and interpersonal skills, with the ability to influence senior stakeholders.
- Commercial and regulatory awareness to tailor onboarding delivery to client's business goals.
- Excellent judgment, prioritisation, and problem-solving skills in high-pressure settings.
- Confidence in navigating scope clarification, risk mitigation, and solution alignment across multiple teams.
- Familiarity with investment management, trading compliance, or data workflows is highly advantageous.
Senior Implementation Specialist employer: eflow Global
Contact Detail:
eflow Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Specialist
✨Tip Number 1
Familiarise yourself with eflow Global's SAAS platform and its unique features. Understanding the specific functionalities and compliance tools will help you demonstrate your expertise during interviews and show how you can effectively lead client onboarding.
✨Tip Number 2
Network with professionals in the RegTech and FinTech sectors, especially those who have experience with client onboarding. Engaging in conversations about industry trends and challenges can provide valuable insights that you can reference in discussions with our team.
✨Tip Number 3
Prepare to discuss your previous experiences managing complex client relationships and onboarding projects. Be ready to share specific examples of how you've navigated challenges and ensured successful outcomes, as this will highlight your suitability for the role.
✨Tip Number 4
Stay updated on regulatory changes and compliance requirements relevant to investment firms. Demonstrating your knowledge of current regulations will not only impress us but also show your commitment to helping clients achieve their compliance goals.
We think you need these skills to ace Senior Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client onboarding, implementation, or delivery roles specifically within SaaS, FinTech, or RegTech environments. Use keywords from the job description to demonstrate your fit for the Senior Implementation Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of eflow Global's mission and how your background aligns with their goals. Mention specific experiences where you've successfully managed complex client projects and stakeholder relationships.
Showcase Communication Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've influenced senior stakeholders and navigated sensitive conversations in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your excellent judgment and problem-solving skills by including examples of how you've handled high-pressure situations or complex project challenges in the past. This will show your capability to thrive in the fast-paced environment at eflow Global.
How to prepare for a job interview at eflow Global
✨Showcase Your Experience
Be prepared to discuss your previous experience in client onboarding or implementation roles, especially within SaaS, RegTech, or FinTech. Highlight specific projects where you successfully managed complex stakeholder relationships and delivered results.
✨Demonstrate Communication Skills
Since the role requires strong communication with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've navigated sensitive conversations and managed expectations in past roles.
✨Understand the Company and Industry
Research eflow Global and its position in the Regtech space. Familiarise yourself with their products and the regulatory landscape they operate in. This knowledge will help you tailor your responses and show genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios where you had to mitigate risks or clarify project scopes, and be ready to explain your thought process and outcomes.
