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For Companies At a Glance
- Tasks: Help clients succeed by providing training and support while managing customer relationships.
- Company: Join Matrix, a rapidly growing company connecting people to work across the UK.
- Benefits: Enjoy 25 days off, volunteer days, health benefits, and discounts at major retailers.
- Why this job: Be part of an exciting team culture with opportunities for growth and community impact.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Work in a dynamic environment where your contributions directly impact client success.
The predicted salary is between 21000 - 28000 £ per year.
Our passion and purpose at Matrix is to ‘Connect people to work’.
We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers.
We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team. As that number grows so does our business. Last year, we doubled in size so it’s a very exciting time to join our team.
About the role:
•Identify Client training requirements and liaise with CDE to ensure this is captured and actioned
•Responsible for in day customer training that is ad hoc/one off e.g. creating orders
•Attend monthly customer meetings
•Preparing, planning data and commentary and presenting QBRs for own account
•Escalate QBR concerns and support needs to Performance Improvement Manager
•Responsible for carrying out correct and accurate RTW checks across customer/s.
•Responsible for flagging questions and concerns regarding RTW checks with SCSE or CSM
Essential skills:
•Effective communication skills – written and verbal
•A friendly and professional demeanour
•Attention to detail and follow defined processes
•Ability to manage time and workload effectively
•Good administration skills
•Strong customer service orientation
•Able to work as part of a service delivery team
•Competent in using systems to process work
•Knowledge of Information Security and GDPR (General Data Protection Regulation) compliance
Benefits:
•Standard Pension – 3% Employers, 5% Employee
•25 days annual leave (plus Bank Holidays)
•Birthday day off
•2 Volunteer days a year (to volunteer in the local community)
•Employee Health Benefits (Westfield Health)
•Online discounts platform for major retailers (Westfield Rewards)
•Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
•Progression opportunities
Salary: circa £23,500
Customer Success Executive employer: Matrix
Contact Detail:
Matrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with the specific products and services that Matrix offers. Understanding how we connect people to work will help you engage more effectively during interviews and demonstrate your genuine interest in our mission.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. As a Customer Success Executive, you'll need to convey information clearly and professionally, so practice articulating your thoughts and ideas succinctly.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed time and workload in previous roles. This will highlight your ability to follow defined processes and handle customer inquiries effectively.
✨Tip Number 4
Research GDPR compliance and Information Security best practices. Being knowledgeable in these areas will not only set you apart but also demonstrate your commitment to maintaining high standards in customer service.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Executive position. Make sure you understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or training roles. Use specific examples that demonstrate your effective communication skills and attention to detail.
Showcase Your Skills: Make sure to highlight your administration skills and ability to manage time effectively. Mention any relevant systems you are familiar with that could be beneficial for processing work in this role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for joining Matrix. Mention how your values align with their mission of connecting people to work.
How to prepare for a job interview at Matrix
✨Showcase Your Communication Skills
Since effective communication is key for a Customer Success Executive, be prepared to demonstrate your written and verbal skills. Share examples of how you've successfully communicated with clients or team members in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. During the interview, mention specific instances where your attention to detail made a difference, especially in processes like RTW checks or preparing data for QBRs.
✨Demonstrate Your Customer Service Orientation
This position requires a strong customer service focus. Be ready to discuss how you've gone above and beyond for customers in previous roles, and how you can bring that same dedication to Matrix.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle customer training or escalations. Think through potential challenges you might face in the role and how you would address them.
