Line IT Support Consultant

Due to continued success, we are looking for talented and enthusiastic individuals to join our team.

Salary: Commensurate to experience

Location: Oxfordshire, office/home/client sites

Kriston Technology are seeking a passionate, proactive, enthusiastic, customer-focused 2nd Line IT Support Consultant to join our expanding team. The role will be a mixture of home, office, and field-based at client sites in Oxfordshire and throughout the Midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to our clients working on BAU support calls and project work.

Our ideal candidate will already have experience of working in a Managed Service Provider, be proactive, and have impeccable communication skills, with a proven track record of problem-solving and providing first-class customer service.

Responsibilities:

1. Deliver an exceptional standard of customer service
2. Deliver on-site, remote, and telephone support
3. Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure
4. Project management and implementation
5. Liaise with 3rd party vendors
6. Prioritising workloads and complete service desk tickets in line with SLAs
7. Ensuring documentation is accurate

Required Skills:

1. Exceptional verbal and written communication skills
2. Exceptional customer service skills
3. Can-do attitude, and willingness to learn new skills
4. Commercially aware
5. Microsoft 365, Azure, and Intune
6. A full driving licence
7. Hardware Support (Dell, HP, and Lenovo)
8. Degree educated
9. At least two years in a similar role
10. MCSA or role-based Microsoft 365 and Azure skills or certifications

For the successful candidate, we offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.

#J-18808-Ljbffr