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- Tasks: Be the go-to person for customers, handling enquiries and property management tasks.
- Company: Join a dynamic company specialising in high-quality family homes for rent across the UK.
- Benefits: Enjoy remote work options, summer social events, and mid-week Deliveroo treats.
- Why this job: This role offers a vibrant office culture and opportunities for personal and professional growth.
- Qualifications: Experience in client-facing roles and an ARLA qualification are essential.
- Other info: Full-time position with 4 days in the office and 1 day from home.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to embark on an exciting journey in the world of lettings? Our client specialises in providing high-quality, new-build family homes for rent across the UK.
About the Role: As a Property Manager, you will play a key role as the main point of contact for customers. From the moment they move into their homes, you will be on hand to carry out move-in demonstrations, aid with day-to-day enquiries, repair requests, property inspections, renewals and contract extensions, check-outs and deposit releases plus provide any additional support that our customers or teams may require.
To be a successful Property Manager, you will need exceptional customer service and organisational skills, have an open, engaging and warm personality and be well presented. You will also need to be an excellent communicator with an ability to adapt tone and approach dependent on situations. This role is full time, based at lovely offices just opposite Reading train station. 4 days in office, 1 day from home.
Key Responsibilities- Liaising with all customers from point of move in/tenancy commencement, being the sole point of contact for all customer enquiries via email and telephone.
- Organising and managing check-in, check-out and unit turn processes and deposit releases.
- Taking ownership of resolving and supporting with any incidents or issues which occur out of hours.
- Responsible for ensuring properties are compliant with legislation and risks are appropriately identified and managed.
- Responsible for logging any defects/repairs and maintenance issues onto database and assigning to relevant party/contractor for swift resolution.
- Carrying out home move-in demonstrations, inspections of vacant properties and annual landlord inspections.
- Undertake regular customer and community engagement activities.
- Monthly credit control and arrears management.
- Keeping accurate property management administration records and issuing any relevant notices.
- Work closely with Lettings Team to be available to meet with incoming tenants moving into their new homes, launch events and peak periods.
- Producing weekly and monthly reporting to Head of Department.
- Proven experience in client-facing roles within property management, ideally with a background in Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or prominent leasing agencies.
- Possession of an ARLA Qualification is essential.
- Outstanding customer service skills and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organizational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
- Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
- Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
- Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.
If you’re ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you!
Property Manager employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the local property market in Reading. Understanding the area, including rental prices and popular neighbourhoods, will help you engage confidently with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local property events or join online forums to connect with others in the industry. This can provide valuable insights and may even lead to referrals for job opportunities.
✨Tip Number 3
Showcase your customer service skills in any interactions you have prior to applying. Whether it's through social media or networking events, demonstrating your ability to communicate effectively and warmly can leave a lasting impression.
✨Tip Number 4
Research the company culture at StudySmarter and align your approach accordingly. Highlighting your enthusiasm for their values and mission during conversations can set you apart from other candidates and show that you're a great fit for the team.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use keywords from the job description, such as 'client-facing roles' and 'outstanding customer service skills', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your ability to handle customer enquiries effectively. Mention specific examples of how you've resolved issues or improved customer satisfaction in previous roles.
Highlight Relevant Qualifications: If you possess an ARLA Qualification or any other relevant certifications, make sure to mention them prominently in your application. This will demonstrate your commitment to the industry and enhance your credibility.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, consider including a brief example in your application that illustrates your ability to communicate effectively with clients or colleagues.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Customer Service Skills
As a Property Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your ability to handle enquiries and support customers effectively.
✨Demonstrate Organisational Competence
Highlight your organisational skills by discussing how you manage multiple tasks simultaneously. You might want to share specific tools or methods you use to keep track of property inspections, maintenance requests, and tenant communications.
✨Communicate Clearly and Confidently
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to adapt your tone based on the situation, showcasing your ability to connect with different types of customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to property management, such as handling a maintenance emergency or dealing with a difficult tenant. Outline your thought process and the steps you would take to resolve these issues.
