Claims Handler (Desk-based)- Neath

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Location: Office-based in Neath | Full-Time or Part-Time

Are you an organised, compassionate communicator with a sharp eye for detail? Join our growing team of Loss Assessors and play a vital role in supporting people through some of life’s toughest moments.

We’re currently looking for a Claims Handler to join our Neath-based office. You’ll be the first point of contact for clients making property insurance claims — guiding them with empathy, gathering key information, and assisting with basic claims preparation. It’s a role where professionalism meets purpose.

What You’ll Be Doing:

• Handling inbound and outbound calls to assist clients throughout their property insurance claim journey
• Collecting and organising relevant claim documentation
• Supporting Loss Assessors with administrative and case preparation tasks
• Delivering exceptional customer service with clarity and compassion
• Maintaining accurate records and case updates in our internal systems

What We’re Looking For:

• Strong communication skills and a calm, client-focused approach
• Solid literacy and numeracy (GCSE Maths & English or equivalent preferred)
• Organised, methodical and confident working independently
• Experience in property claims preferred
• Cert CILA qualification is a bonus, but not essential – we value attitude and willingness to learn
• Full-time or part-time considered depending on the candidate
• Office-based in Neath

We’re a friendly and mission-led firm of Loss Assessors who help clients navigate the insurance process when disaster strikes. You’ll be part of a small, supportive team making a real difference, every day.

Ready to apply or learn more?

Send us your CV or drop us a message via LinkedIn — we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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