Sales and Retention Assistant - Magazine Subscription

Future PLC has an exciting opportunity for a Retention Assistant to join our team in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this role is perfect for you.

What you\’ll be doing

As a Retention Assistant, you\’ll be responsible for retaining our magazine subscription customers throughout the year, ensuring they are satisfied to continue their subscriptions with us.

Reporting to the Sales and Retention Team Leader, your responsibilities will include:

1. Serving as the point of contact for customers considering cancellation
2. Achieving KPIs and monthly targets
3. Handling objections, solving problems, and retaining customers
4. Using relevant systems to accurately capture customer data, including updating notes and outcomes

Experience that will put you ahead of the curve

• Customer-focused with questioning and listening skills
• Sales experience is advantageous
• Excellent retention, selling, and negotiating skills
• Ability to prioritize and manage your workload and time effectively
• Ability to work collaboratively within the team and across departments
• Customer service experience

What\’s in it for you

The salary range for this role is £25,000 – £26,500.

This is a hybrid role based in Cardiff, working three days in the office and two from home.

Additional benefits include:

• Uncapped leave, trusting you to manage your workload
• Profit sharing bonuses when targets are met
• Referral rewards for bringing new colleagues
• Wellbeing support through our Colleague Assistance Programmes
• Opportunity to purchase shares via our Share Incentive Plan

Internal job family level: P7

Who are we…

We are Future, a global leader in specialist media with over 3,000 employees across 200+ brands. We provide trusted, expert content through websites, magazines, events, newsletters, podcasts, and social media, inspiring and educating audiences worldwide.

Our commitment to diversity

We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered. We believe diverse perspectives foster innovation and drive our success.

If you require any reasonable adjustments during the application process, please let us know so we can support you.

Learn more about our commitment to diversity on our website.

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