Customer Service Representative

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Customer Service Representative

Baker’s Best Catering is a full-service catering company with 41 years of experience providing clients with superior food and service throughout the Greater Boston area. We are seeking a highly organized, motivated, and skilled individual to join our team as a Customer Service Representative. The ideal candidate will have a passion for delivering exceptional customer service, possess excellent communication skills, and have prior experience in catering and/or food service operations. This role involves ensuring smooth operations across various customer touchpoints, problem-solving, teamwork, and process improvement.

Essential Job Functions:

1. Customer Coordination: Handle inbound customer calls, email inquiries, and online orders, ensuring timely responses and high service standards.
2. Customer Relations: Develop strong customer relationships, assist with menu planning, staff management, and event follow-ups, delivering knowledgeable, polished, and courteous service.
3. Order Accuracy: Support the expediting department with secondary order checking, especially during busy periods and holidays, to ensure customer satisfaction.
4. Menu Guidance: Provide expert menu advice, recommendations on quantities, budgets, and dietary considerations.
5. Sales Support: Support sales efforts through creative marketing initiatives.
6. Holiday/Event Prep: Prepare for high-volume times and ensure team readiness for upcoming events or busy seasons.
7. Internal Communication: Communicate regularly with leadership, managers, and team members regarding responsibilities and expectations.
8. Safety & Compliance: Maintain awareness of safety standards, food handling, sanitation, and equipment safety.
9. Process Documentation: Keep comprehensive documentation of customer service and operational workflows for consistency and training.

Qualifications:

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail with the ability to multitask.
• Motivated and enthusiastic team contributor.
• Experience in catering sales and/or operations in a fast-paced environment.
• Proficient in Google Suite and Outlook.
• Knowledge of menu planning and food service operations.
• Willingness to learn and adapt to new tasks.
• Ability to delegate, follow up, and lead by example.
• Professional handling of difficult situations and individuals.
• Flexible schedule including days, nights, weekends, and holidays.
• Valid driver’s license and clean driving record.

Preferred Qualifications:

• Culinary background.
• Experience in training and developing food service staff.
• Prior catering or food service management experience.
• Serve Safe, Allergen Awareness, and T.I.P.S. Certification (must be obtained within 90 days).
• CPR Certification.
• Knowledge of local health code guidelines.

Physical Demands:

• Ability to talk, hear, and move freely in a semi-industrial environment.
• Frequent visual observation.
• Occasional lifting up to 40 lbs.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Food and Beverage Services

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