Customer Engagement Specialist (Full Time position)

£28,000–£32,000 | Full-time | Hybrid (London – North Greenwich) | 6am–2pm shift on rotation

Do NOT use AI to apply for this job – it is detrimental to all that makes you unique.

We’re Conducttr — the world's leading crisis exercise platform used by global corporations, governments, defence organisations and humanitarian agencies.

We’re looking for a Customer Engagement Specialist who’s great at explaining things, curious about how software works, and wants to grow into product marketing, user experience, scenario design, sales or training. You’ll help new users onboard, create content that makes the platform easier to understand, and turn real feedback into real improvements.

What you'll do

• Run onboarding sessions and guided walk-throughs (Zoom)
• Write help docs, FAQs, and user-friendly guides
• Create short videos or visuals to explain key workflows
• Respond to a few support queries each day (low volume, high quality)
• Share feedback with our product and training teams
• Work closely with the Head of Customer Relations and Head of Product Development

About the shift: 6am–2pm

• We have international clients and so the early shift is to cover their time zones better
• You'll organise within the team who is covering each week
• You’ll cover early client hours and have clear, focused work time
• On the early shift your afternoons are free!

You should apply if:

• You write and communicate clearly
• You enjoy helping people and solving problems
• You’re comfortable with digital tools and figuring things out
• You take responsibility and finish what you start
• You want to build a career in a product-led tech company

Bonus if:

• You’ve created help docs, training materials, or onboarding content before
• You speak another language in addition to English
• You like RPGs, immersive theatre or some other participatory storytelling format

Important

You must be able to work in the UK without a VISA now and in the future.

It will be a benefit if you're a British citizen so that you'd be eligible for UK security clearance but this isn't a requirement.

How to apply

Please include two short, honest paragraphs in your application:

1. What makes a great user onboarding experience?
2. Tell us about a time you helped someone understand or adopt a new product, tool, or idea.

Applications without these answers won’t be reviewed. We’re looking for people who think, not just click apply.