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- Tasks: Provide 1st and 2nd line IT support to clients via phone and remote assistance.
- Company: Join a well-established Managed Services Provider in Maidstone, Kent.
- Benefits: Enjoy a competitive salary of £30k-£32k plus benefits and career progression.
- Why this job: Gain hands-on experience with cutting-edge technologies and develop your tech skills.
- Qualifications: Experience in desktop support, Active Directory, and Office 365 is essential.
- Other info: Driving license and car preferred for client site visits.
The predicted salary is between 24000 - 36000 £ per year.
Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK.
You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate, gaining ownership and technological exposure.
The IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PCs, running Win10/Win11, MS O365, iPhone and Android mobile devices, printer management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities.
You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), VoIP phone systems (basic support) as well as MS Office and other applications utilised by clients. Additionally, you will be responsible for managing user profiles within Windows Server and MS Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required.
We are searching for an IT Support Analyst / Helpdesk Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop and some server technologies. You will need to be comfortable troubleshooting issues with additional software systems, connections and server communications issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365 and manage both LAN and VPN connections; it is essential that you have previous experience of Active Directory as well as Office 365 experience.
You may have been working as a 1st or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of cutting edge Wintel technologies.
Strong verbal and written communication skills are a prerequisite. This is an excellent opportunity to join a well-established company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
The offices are based in Maidstone but you will ideally be able to attend client sites locally and as such a Driving License and Car would be beneficial. Location easily commutable from Tonbridge/Tunbridge Wells, Ashford, Chatham, Gillingham, Rochester, Sittingbourne etc.
IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k employer: Comtecs Ltd
Contact Detail:
Comtecs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and MS Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Practice your troubleshooting skills, especially for common issues related to LAN, VPN, and wireless connections. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress interviewers.
✨Tip Number 3
Prepare to discuss your previous experiences in providing both 1st and 2nd line support. Be ready to share specific examples of how you've handled technical issues and provided excellent customer service in past roles.
✨Tip Number 4
Since this role involves working within a team, think about how you can showcase your teamwork skills. Be prepared to talk about how you've collaborated with colleagues to resolve issues or improve processes in your previous jobs.
We think you need these skills to ace IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Emphasise your familiarity with Windows 10/11, MS Office 365, Active Directory, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and requirements of the role. Mention your experience in troubleshooting network connections, managing user profiles, and providing excellent customer service.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the job. Include specific examples of how you've used tools like InTune, Endpoint Manager, and MS Teams in previous roles to demonstrate your capability.
Prepare for Interview Questions: Anticipate questions related to your experience with Active Directory and Office 365. Be ready to discuss specific scenarios where you successfully resolved technical issues or improved processes in your previous positions.
How to prepare for a job interview at Comtecs Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, MS Office 365, and troubleshooting network connections. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since the role involves providing high-quality customer service, share examples of how you've effectively communicated with users and resolved their issues. Emphasise your ability to remain calm and professional under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common IT support scenarios, such as a user unable to connect to the VPN or issues with MS Teams.
✨Research the Company and Its Technologies
Familiarise yourself with the company’s services and the technologies they use. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
