Rapid Response Customer Service Representative

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Rapid Response Customer Service Representative

Reference: JAN20262204

Expiry date: 14:27, Fri, 20th Feb 2026

Location: Huddersfield

Salary: Competitive

Benefits: Pension, Life Assurance and Retail & Company discounts

Working Hours: 40 hours per week, Monday-Sunday

Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you\’re looking for a new challenge, we’d love to hear from you!

We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.

As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the