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For Companies At a Glance
- Tasks: Provide first-line tech support and resolve incidents while ensuring top-notch customer service.
- Company: Join a dynamic team in Reading, focused on innovation and collaboration in IT.
- Benefits: Enjoy hybrid working options and a supportive work culture that values your growth.
- Why this job: This role offers hands-on experience in tech support and a chance to collaborate with experts.
- Qualifications: A-level education or equivalent; previous IT support experience is a plus.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking team based in Reading, with hybrid working options.
What You'll Be Doing:
- Providing first-line technical support and delivering a world-class customer service experience
- Logging, prioritising, and resolving incidents and service requests efficiently
- Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues
- Contributing to the internal knowledge base to enhance first-line fault resolution
- Supporting internal users and ensuring smooth operation of IT systems
What We're Looking For:
- Strong communication skills and a keen eye for detail
- Previous experience in a technical service desk or IT support role
- A genuine interest in Application Support or Software Development career paths
- Analytical mindset with excellent problem-solving abilities
- Willingness to take ownership and see issues through to resolution
- Minimum A-level education or equivalent
- Desirable (but not essential):
- CompTIA A+ or similar certification
- ITIL v3/v4 Foundation
- Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security
- Experience creating internal or customer-facing support documentation
Please note: We can only consider applications from candidates who have the right to work in the UK.
IT Technician role employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician role
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Being well-versed in popular software and troubleshooting techniques can give you an edge during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the IT industry, especially those working in application support or technical roles. Attend local meetups or online forums to build connections that could lead to referrals or insider information about job openings.
✨Tip Number 3
Prepare for common technical support scenarios by practising your problem-solving skills. You might be asked to troubleshoot a specific issue during the interview, so being able to demonstrate your analytical mindset will be crucial.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews or discussions with friends. Since strong communication is key for this role, being able to articulate your thoughts clearly will help you stand out as a candidate.
We think you need these skills to ace IT Technician role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and application support. Use keywords from the job description, such as 'first-line technical support' and 'problem-solving abilities', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to grow in the IT field. Mention specific experiences that demonstrate your strong communication skills and analytical mindset.
Showcase Relevant Skills: In your application, emphasise any certifications you have, like CompTIA A+ or ITIL v3/v4 Foundation. Even if they are not essential, they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Huntress
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've engaged with IT, whether through personal projects or previous roles, to demonstrate your genuine interest in the field.
✨Highlight Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical mindset.
✨Emphasise Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as this will show your ability to provide excellent customer service.
✨Familiarise Yourself with ITIL and Certifications
Even if you don't have formal certifications, understanding the principles of ITIL and other relevant frameworks can set you apart. Brush up on these concepts and be prepared to discuss how they apply to your work in IT support.
