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- Tasks: Lead a dynamic team managing client service enquiries and transport operations.
- Company: Join a growing company in the mail, parcels, and courier market based in Warrington.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real impact.
- Qualifications: Strong communication skills and attention to detail are essential; experience in Microsoft Office is a plus.
- Other info: Geographical knowledge is helpful but not required; a willingness to learn is key.
The predicted salary is between 36000 - 60000 £ per year.
Due to our ongoing growth, an exciting opportunity has arisen for a full-time Operations Support Team Leader to join our operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
JOB OVERVIEW:
- Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
- Tracking and monitoring of vehicle routes using transport management systems.
- Escalating and re-planning when any issues occur.
- Reporting back to the customer and transport manager.
MAIN DUTIES:
- Overseeing team productivity.
- Organising structure and rota within the Operations support team.
- Overseeing the Transport Heartbeat calls.
- Use available mapping/route tracking systems to effectively monitor service levels against daily plan.
- Use of TMS to view plan and query any deviation on routes – i.e., route order or missed stops.
- Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
- Escalation of risk routes and appraising clients of reforecast collection times.
- Monitor road network issues – using Traffic England or similar website and keep transport operations informed of any issues via email group.
- Prioritising high-risk routes or routes for new clients.
- Report any tracking issues and audit vehicle tracking and sat-navs.
- Respond to inbound client service requests in a timely and professional manner.
- Monitor collections & consumables orders on a daily basis.
- Sending/receiving collection confirmations.
- Compiling and completing forecasts for suppliers.
- Check mailing processes as required.
- Prioritise and allocate mail delivered to operations inbox (Outlook).
- Assist the operation team with any other reasonable tasks.
- Book collections and transport as required.
- Submit reports within set time frame.
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings.
ABOUT YOU:
- Some geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
- Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels.
- Exceptional organisational skills and able to effectively manage own workloads.
- Experienced in Microsoft Office systems and other office systems.
- Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.
Operations Support Team Leader employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Leader
✨Tip Number 1
Familiarise yourself with transport management systems (TMS) and route tracking tools. Understanding how these systems work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks simultaneously. You might want to create a mock schedule or plan to demonstrate your ability to prioritise effectively during the interview.
✨Tip Number 3
Develop your communication skills, especially in handling client service enquiries. Role-play scenarios with friends or family to practice responding to various client requests professionally and efficiently.
✨Tip Number 4
Research the mail, parcels, and courier market to understand current trends and challenges. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the industry.
We think you need these skills to ace Operations Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the mail, parcels, and courier market. Use specific examples to demonstrate your ability to manage demanding issues and oversee team productivity.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Operations Support Team Leader role. Mention your organisational skills and attention to detail, and provide examples of how you've successfully managed workloads and client service enquiries in the past.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any transport management systems you have used. Discuss your communication skills and how they have helped you build operational relationships with clients and colleagues.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Delivery Group
✨Showcase Your Organisational Skills
As an Operations Support Team Leader, you'll need exceptional organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed workloads and prioritised tasks effectively.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. During the interview, highlight instances where you effectively communicated with clients or team members, especially in challenging situations. This will show your ability to maintain professionalism under pressure.
✨Familiarise Yourself with Transport Management Systems
While experience in the mail, parcels, and courier market is ideal, understanding transport management systems is crucial. Research common TMS tools and be ready to discuss how you would use them to track routes and manage service levels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face in this role, such as managing high-risk routes or dealing with client service requests, and prepare your responses accordingly.
