Reactive Scheduler

We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number of Reactive Schedulers to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us at Lanes Group.

At Lanes Group nothing is more important than the health, safety and well‑being of our people and our customers. We are the UK’s largest independent specialist infrastructure delivery partner with a turnover in excess of £530 million and over 4 000 employees across the country.

We are looking for a proactive scheduler to join our emergency response team, ensuring our engineers reach customers quickly when they experience sewer and drainage problems.

Position

Reactive Scheduler

Location

Durrington Head Office, Worthing, West Sussex

Job type

Permanent, full‑time

Hours

4 days on / 4 days off, 38.5 hours per week, early (7am‑7pm) and late (9am‑9pm).

Salary

£26,000 per annum, depending on experience.

Benefits

23 days holiday (including bank holidays), birthday off, health cash plan, onsite parking, auto‑enrolment pension scheme, enhanced maternity & paternity, retention loyalty scheme, friendly working environment.

Responsibilities

• Allocate all work for the wastewater network within service level agreements and as promised to the customer on behalf of Southern Water.
• Ensure all work is allocated to field staff to meet KPI’s, customer promises and productivity targets, and update customers where delays occur.
• Maintain full compliance via WNS work checking and raise follow‑on activities via VISTEC as required.
• Assist, support and guide on all customer‑related issues as they arise and escalated to Senior Scheduler in a timely manner.
• Support the development and implementation of a comprehensive scheduling regime that aligns with the client’s customer vision.
• Ensure emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with stakeholder requirements.
• Act as a role model for customer excellence and ensure all staff embrace the customer service aspirations of the contract.
• Work closely with field management teams to maximise resources and resolve customer issues as quickly as possible.
• Be part of high‑performing teams that embrace continuous improvement, delivering process change and operational efficiencies.
• Establish positive client relationships, ensuring regular constructive two‑way communication.
• Ensure all resources are utilised effectively and costs minimised.
• Act as a customer champion, supporting design and implementation of customer experience initiatives and protecting the Lanes Group brand and reputation.
• Anticipate future operational or compliance risks and mitigate or accelerated as required.
• Ensure end‑to‑end process compliance, identifying and removing blockers and ineffective ways of working.
• Be aware of all Lanes Group policies and your responsibilities towards them.

About You

• Hard‑working and respectful.
• Comply with health and safety standards.
• Great interpersonal skills to create relationships with the team, engineers and the wider Lanes Group network.
• Basic knowledge of Microsoft 365.
• Solid communication skills, both written and verbal, with professional telephone etiquette.
• Resourceful and proactive.
• Multi‑task, prioritise, work under pressure and on own initiative.
• Ability to deal with people at different levels.

Diversity & Inclusion

We are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. The company is a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.

Strictly no agencies please.