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- Tasks: Welcome visitors, manage calls, and support admin tasks in a vibrant community centre.
- Company: Join the Nishkam Centre, a nonprofit dedicated to serving diverse communities in Birmingham.
- Benefits: Enjoy a friendly work environment, professional development opportunities, and a chance to make a difference.
- Why this job: Be the first point of contact, engage with diverse individuals, and contribute to a positive community impact.
- Qualifications: 4 GCSEs including Maths and English; experience in admin or reception roles preferred.
- Other info: Fluency in Punjabi, Hindi, or Urdu is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
The reception will be the first point of contact people have with Nishkam Centre. This is an important role that will set the tone for Nishkam Centre's relationship with each client. The main role is to welcome all building users, who could be customers, visitors, staff, or tenants, both in person and over the telephone.
Confidentiality is essential within this role: It is best practice and necessary for compliance with Data Protection legislation. It is imperative that no personal details of any visitors, staff, volunteers, or members are shared with anyone or left visible to anyone without the specific permission of the NCA Managing Director.
As a receptionist, your duties will include:
- Greeting visitors and directing them to the correct person or department
- Positively connect and engage with individuals from local diverse communities
- Providing information and answering enquiries
- Answering calls and taking messages and passing on messages either by e-mail, phone, hand, or via a CRM system (Zoho)
- Raising tickets and enquiries on CRM System (Zoho)
- Dealing with phone enquiries and redirecting as required
- Always keeping the reception area clean and tidy
- Organising reading material
- Ensuring the availability of sign-in sheets and compliance with NCA signing-in procedures
- Ensuring information displays are working and up to date (External, Reception, and foyer)
- Working closely with the Nishkam team and all functions, e.g., Conference and Events / Advice services
- Supporting various centre admin requirements
- Acting as a fire marshal and managing first aid/accident reporting books and procedures
A receptionist should:
- Have strong interpersonal and communication skills
- Be friendly and confident and greet people with a smile
- Have good organisational skills with the ability to multitask
- Be able to prioritise their workload
- Be able to use initiative and follow guidance when screening calls
- Enjoy meeting and dealing with a variety of people
- Remain calm and handle difficult situations and individuals
- Reflect and role model Nishkam values
- Be warm, friendly, and well presented
Health and Safety requirements:
- Comply with the Health and Safety rules within the NCA premises and be aware of good practice in the working environment
- Ensure that learners are aware of their obligations to Health and Safety, including safe working practices and accident reporting
Professional Development:
- Undertake mandatory training and other relevant training as identified
Standards for all Jobs:
- Operate within both the spirit and practice of NCA Equal Opportunities policies
- Work with due regard to safety and safe practice, meeting statutory requirements, and reporting hazards or unsafe practices
- Represent NCA positively at all times
- Maintain records and undertake administrative duties as determined by NCA
- Perform any other duties reasonably assigned by the Director or line manager
Specific conditions or working arrangements:
- Abide by NCA's lone working policies at all times
- Share the commitment to safeguarding and promoting the welfare of children and vulnerable adults
This job description is a general guide and may vary over time without changing the main duties.
Requirements:
- Formal Qualifications: 4 GCSEs or equivalent including Maths and English at Grade C or above
- Experience:
- Experience working in a varied administrative/reception role
- Experience working in a busy environment
- Ability to manage multiple tasks and prioritise workload
- Excellent written and communication skills with attention to detail
- Experience providing internal and/or external customer care
- Good verbal and written communication skills
- Proficient in Microsoft Office and CRM systems
- Ability to work as part of a team and independently
- Excellent organisational skills and ability to meet deadlines
- Commitment to equality, diversity, customer service, and quality assurance
- Commitment to continuous review and improvement
- Suitability to work with children, young people, and vulnerable adults
- Fluent in English, both written and spoken
- Additional fluency in Punjabi, Hindi, or Urdu is advantageous but not essential
Reception & General Admin employer: NCAUK
Contact Detail:
NCAUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & General Admin
✨Tip Number 1
Familiarise yourself with the Nishkam Centre's values and mission. Understanding their commitment to community engagement and support will help you connect better during your interactions, showcasing that you align with their ethos.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-play scenarios where you greet visitors or handle phone enquiries to build confidence and ensure you can multitask effectively under pressure.
✨Tip Number 3
Get comfortable with using CRM systems like Zoho. Familiarity with such tools will not only make you more efficient but also demonstrate your readiness to adapt to the administrative requirements of the role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock reception area. This could involve setting up a tidy space with reading materials and sign-in sheets, reflecting your ability to maintain a welcoming environment.
We think you need these skills to ace Reception & General Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative and reception roles. Emphasise your communication skills, ability to multitask, and any experience with CRM systems like Zoho.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the Nishkam Centre's values. Mention specific examples of how you've positively engaged with diverse communities and handled challenging situations in previous roles.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and ability to prioritise tasks. Provide examples of how you have successfully managed multiple responsibilities in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at NCAUK
✨Showcase Your Interpersonal Skills
As a receptionist, you'll be the first point of contact for visitors. Make sure to demonstrate your strong interpersonal skills during the interview by engaging warmly with the interviewer and showcasing your ability to connect with diverse individuals.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills and the ability to multitask. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or prioritised your workload effectively.
✨Familiarise Yourself with CRM Systems
Since the job involves using a CRM system like Zoho, it’s beneficial to familiarise yourself with its functionalities beforehand. Mention any previous experience with CRM systems during the interview to show your readiness for the role.
✨Emphasise Your Commitment to Confidentiality
Confidentiality is crucial in this role. Be ready to discuss how you have handled sensitive information in the past and your understanding of data protection legislation to reassure the interviewer of your professionalism.
