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- Tasks: Support onboarding and manage customer relationships for our RiskNarrative platform.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering world-class products that make a real impact.
- Qualifications: Experience with SaaS products and strong communication skills are essential; Russian language skills preferred.
- Other info: Fast-paced role requiring adaptability and a proactive approach to customer service.
The predicted salary is between 36000 - 60000 £ per year.
About the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team : RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment and you should be experienced and comfortable working directly with customers.
About the Role : As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.
Responsibilities
- Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
- Delivering bespoke on-boarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
- Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
- Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
- Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
- Supporting and guiding business customers through the full life-cycle of on-boarding, meeting timescale requirements
- Ensuring client satisfaction with implemented solutions and conduct product training and client demonstrations
Requirements
- Experience of implementing & configuring bespoke customer SaaS products
- Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Demonstrate excellent teamwork and verbal and written communication skills. Show Ability to work closely with customers at all levels, investigator to C Suite
- Able to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
- Able to react well to rapidly changing requirements with a positive attitude. Self-motivated with a drive to succeed.
- Able to speak Russian languages would be ideal.
Learn more about the LexisNexis Risk team and how we work here
Technical Consultant - Russian Speaking employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant - Russian Speaking
✨Tip Number 1
Familiarize yourself with the RiskNarrative Digital Onboarding & Financial Crime platform. Understanding the product suite will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of SaaS products and REST APIs. Being able to discuss how you've implemented and configured similar solutions in the past will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples where you've successfully navigated challenges with clients, especially in fast-paced environments.
✨Tip Number 4
Since Russian language skills are ideal for this position, practice discussing technical concepts in Russian. This will help you feel more confident if you're asked to communicate in Russian during the interview.
We think you need these skills to ace Technical Consultant - Russian Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Consultant position. Highlight the key responsibilities and requirements, especially those related to customer management and SaaS product implementation.
Tailor Your CV: Customize your CV to reflect your experience with SaaS products, REST API, and any relevant customer service roles. Use specific examples that demonstrate your problem-solving skills and ability to work with clients at various levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for risk solutions and your understanding of the industry. Mention your language skills, particularly in Russian, and how they can benefit the team and customers.
Highlight Relevant Experience: In your application, emphasize any previous experience you have with onboarding customers, configuring software solutions, and delivering training. Use metrics or outcomes to illustrate your success in these areas.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with implementing and configuring SaaS products. Highlight specific projects where you utilized REST API, JSON, XML, or Webhooks, as this will demonstrate your technical proficiency relevant to the role.
✨Demonstrate Customer-Centric Mindset
Since the role involves working closely with customers, share examples of how you've successfully managed customer relationships in the past. Emphasize your ability to gather client requirements and deliver tailored solutions that meet their needs.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to financial crime strategies or onboarding processes. Think through potential scenarios and articulate your problem-solving approach clearly.
✨Communicate Effectively in Russian
If you're fluent in Russian, make sure to highlight this skill during the interview. Be ready to demonstrate your language proficiency, as it could be a significant asset in communicating with clients who speak Russian.
