Financial Customer Service Advisor

Are you looking for a role in Customer Service within Financial Services? This is a fantastic opportunity to join a team as a Financial Customer Service Advisor, helping clients manage their financial obligations effectively. Client Details The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients. Description Contact customers via telephone to discuss outstanding accounts and payment plans. Provide accurate information on account balances and payment schedules. Negotiate repayment terms in a professional and empathetic manner. Record all interactions and agreements in the system accurately. Ensure compliance with relevant regulations and company policies. Liaise with internal teams to resolve customer queries effectively. Maintain confidentiality and handle sensitive customer data responsibly. Contribute to team targets and individual performance goals.Profile A successful Financial Customer Service Advisor should have: Excellent communication and negotiation skills. A professional and empathetic approach to customer interactions. Ability to work under pressure and meet deadlines. Strong organisational skills and attention to detail. Basic proficiency in using computer systems and software. Previous experience working in a call Centre or credit control type role.Job Offer Competitive salary of approximately £23,810 to £26,000 per annum. Company pension. Free on-site parking. Christmas savings scheme Death in service benefit Attractive bonus Incentive & performance rewards Welcoming working environment