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- Tasks: Help civil servants with advice and support, handling enquiries and assessing needs.
- Company: Join a community-focused organisation dedicated to supporting individuals through tough times.
- Benefits: Enjoy hybrid working, health cash plans, generous leave, and more perks.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communicator with basic knowledge of welfare benefits; experience in support roles is a plus.
- Other info: Fixed-term contract until May 2026; applications close on 29th June.
The predicted salary is between 26000 - 37000 £ per year.
Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
- Providing advice and information about their Services
- Screening applications for urgency, checking eligibility, handling enquiries and phone calls
- Exploring the applicants’ circumstances to understand their needs and how they can help
- Collaborating with the Help, Advice and Services team members and other teams within their organisation
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.
They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.
They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Strictly no agencies.
You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc.
Contact Detail:
Hireful Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the organisation. Understanding their mission and the types of support they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult conversations. Since the role involves dealing with sensitive issues, role-playing scenarios with a friend or family member can help you build confidence and improve your communication skills.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your knowledge of welfare benefits. Brush up on relevant policies and regulations, as this knowledge will be crucial in demonstrating your suitability for the Advice and Support Officer position.
We think you need these skills to ace Advice and Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Advice and Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: In your cover letter, clearly explain why you are suitable for the role. Use specific examples from your past experiences that demonstrate your communication skills, ability to handle difficult conversations, and knowledge of welfare benefits.
Highlight Relevant Experience: When updating your CV, focus on relevant roles or experiences that showcase your ability to provide advice and support. Include any previous positions in similar fields such as welfare support or client services.
Proofread Your Application: Before submitting your CV and cover letter, make sure to proofread for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hireful Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Advice and Support Officer. Be prepared to discuss how your skills and experiences align with their mission of providing effective support.
✨Showcase Communication Skills
As an excellent communicator, you’ll need to demonstrate your ability to handle difficult conversations. Prepare examples from your past experiences where you successfully navigated challenging discussions, whether in writing, on the phone, or digitally.
✨Familiarise Yourself with Welfare Benefits
Having a basic knowledge of welfare benefits is crucial for this role. Brush up on relevant policies and be ready to discuss how you can apply this knowledge to assist applicants effectively.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the hybrid working model, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
