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- Tasks: Support sales growth by handling customer queries and processing orders.
- Company: Join a well-established IT and Telecoms solutions provider with 28 years of experience.
- Benefits: Enjoy full-time hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a growing team that values exceptional service and innovative solutions.
- Qualifications: Must be organised, personable, and have effective IT administration skills.
- Other info: Driving is required due to the office location.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised, methodical administrator looking for a great new role? Our client is an IT and Telecoms solutions provider which has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience.
Responsibilities will include:
- Handle customer queries by email and phone
- Respond to or co-ordinate responses to customers by email and phone
- Raise tickets for queries relating to technical support
- Contact customers with updates, follow ups, responses
- Produce quotes and help build solution proposals with sales team
- Processing customer orders through management system
- Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
- Maintain and update customer records, pricing, sales collateral
- Join sales/marketing meetings and contribute to updates, ideas and planning
- Develop monthly sales reports and help track sales performance
- Communicate customer feedback internally
- Develop product and service knowledge to increase ability to handle queries/quotes
- Manage sales diaries
- Liaise with suppliers and monitor product/supplier developments
You will be personable and eloquent in all forms of communication, have excellent organisational skills, effective IT administration skills and will take up the challenge of developing knowledge of the ever-developing technology solutions on offer. Ultimately, you should be able to contribute to high quality customer service and support sales growth.
Full time office hours. Due to location, you will need to drive.
Office Administrator employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarise yourself with the IT and Telecoms industry. Understanding the products and services offered by the company will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As an Office Administrator, you'll be handling customer queries and liaising with various departments, so being articulate and clear is essential.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with current employees or professionals in the industry. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Office Administrator role. Emphasise your organisational skills, IT proficiency, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to their growth and customer service excellence.
Highlight Communication Skills: Since the role requires excellent communication, provide examples in your application that demonstrate your ability to handle customer queries effectively, both verbally and in writing.
Showcase Adaptability: The job involves liaising with various departments and adapting to new technologies. Include instances where you've successfully adapted to change or learned new systems quickly in your application.
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Showcase Your Organisational Skills
As an Office Administrator, your ability to stay organised is crucial. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your methodical approach.
✨Demonstrate Communication Proficiency
Since the role involves handling customer queries and liaising with various departments, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated in previous roles, both verbally and in writing.
✨Familiarise Yourself with IT and Telecoms Solutions
Understanding the industry will give you an edge. Research the company’s services and be prepared to discuss how your knowledge can contribute to their customer service and sales growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle customer complaints or technical queries, and explain how you resolved them efficiently.
