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- Tasks: Manage customer accounts and ensure they get the most from our innovative products.
- Company: Join Person Centred Software, a leader in digital solutions for social care.
- Benefits: Enjoy a competitive salary, flexible working options, 25 days holiday, and great perks.
- Why this job: Make a real impact in social care while working in a dynamic, supportive environment.
- Qualifications: Experience in client-facing roles and strong project management skills are essential.
- Other info: Be part of a team that encourages growth and continuous improvement in customer experience.
The predicted salary is between 30000 - 33000 £ per year.
At Person Centred Software, we’re passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve real value from our products while nurturing strong, long-term relationships.
- Own a portfolio of customer accounts, focusing on driving Gross and Net Revenue Retention.
- Represent clients in internal discussions, liaising with development, product, operations, accounts, and marketing teams.
- Support senior management in meetings with key clients, contributing insights and recommendations.
- Work cross-functionally to ensure successful onboarding, implementation, and ongoing support for clients.
- Identify and promote case study opportunities and client success stories in collaboration with marketing.
- Represent Person Centred Software at events and build relationships with our brand ambassadors.
- Encourage a growth mindset within the team and contribute to continuous improvement in customer experience.
A proven ability to build and maintain positive customer relationships.
Strong time management and the ability to juggle multiple projects simultaneously.
Previous experience in a client-facing or account management role.
Project management experience and a collaborative, team-oriented approach.
(A base salary of £30,000 - £33,000 and bonus depending on experience.
Modern town centre offices in Guildford, with opportunity for ad hoc home working.
25 days holiday.
Net zero pension scheme.
Cycle to work scheme, staff discounts portal and Employee Assistance Programme.)
At Person Centred Software, we’re leading the digital revolution in social care. Every day, your work will help modernise and future-proof social care.
Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates.
Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital solutions for social care. Understanding how technology is transforming this sector will help you engage more effectively with potential clients and demonstrate your passion for improving their quality of life.
✨Tip Number 2
Network with professionals in the social care industry, especially those who have experience with customer success management. Attend relevant events or webinars to build connections and gain insights that could be beneficial during your interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to drive revenue retention and improve customer experiences, as these are key aspects of the role.
✨Tip Number 4
Showcase your project management skills by discussing any relevant tools or methodologies you’ve used. Being able to demonstrate your organisational abilities will set you apart, especially since the role involves juggling multiple projects.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Success Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer success, account management, and project management. Use quantifiable achievements to demonstrate your impact in previous roles, such as revenue retention or successful client onboarding.
Write a Tailored Cover Letter: In your cover letter, express your passion for improving the quality of life for people in care through digital solutions. Mention specific examples of how you've built strong customer relationships and contributed to team success in past positions.
Highlight Soft Skills: Emphasise your strong time management skills and ability to juggle multiple projects. Provide examples of how you've worked collaboratively in a team-oriented environment and encouraged a growth mindset among colleagues.
How to prepare for a job interview at Person Centred Software Ltd
✨Understand the Company’s Mission
Before your interview, take some time to research Person Centred Software and their mission to improve the quality of life for people in care. Being able to articulate how your values align with theirs will show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you successfully nurtured client relationships or resolved conflicts, demonstrating your ability to maintain positive customer interactions.
✨Demonstrate Project Management Experience
Since the role requires juggling multiple projects, be ready to discuss your project management experience. Highlight specific tools or methodologies you’ve used and how they helped you deliver successful outcomes for clients.
✨Prepare for Cross-Functional Collaboration Questions
The job involves working with various teams like development, marketing, and operations. Think of instances where you collaborated across departments to achieve a common goal, and be prepared to share these stories during the interview.
