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- Tasks: Manage customer accounts and ensure they get the most from our innovative digital solutions.
- Company: Person Centred Software is revolutionising social care with cutting-edge technology.
- Benefits: Enjoy a competitive salary, flexible working options, 25 days holiday, and various employee perks.
- Why this job: Be part of a team that transforms lives and modernises social care every day.
- Qualifications: Experience in client-facing roles and strong project management skills are essential.
- Other info: Join a market leader and contribute to meaningful change in the social care sector.
The predicted salary is between 24000 - 27600 £ per year.
At Person Centred Software, we’re passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve real value from our products while nurturing strong, long-term relationships.
- Own a portfolio of customer accounts, focusing on driving Gross and Net Revenue Retention.
- Represent clients in internal discussions, liaising with development, product, operations, accounts, and marketing teams.
- Support senior management in meetings with key clients, contributing insights and recommendations.
- Work cross-functionally to ensure successful onboarding, implementation, and ongoing support for clients.
- Identify and promote case study opportunities and client success stories in collaboration with marketing.
- Represent Person Centred Software at events and build relationships with our brand ambassadors.
- Encourage a growth mindset within the team and contribute to continuous improvement in customer experience.
A proven ability to build and maintain positive customer relationships.
Strong time management and the ability to juggle multiple projects simultaneously.
Previous experience in a client-facing or account management role.
Project management experience and a collaborative, team-oriented approach.
At Person Centred Software, we’re leading the digital revolution in social care. Every day, your work will help modernise and future-proof social care.
Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates.
Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
CSM Manager employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and digital solutions in the care sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the customer success and social care fields. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at Person Centred Software.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven retention in previous roles. Being able to share these stories will showcase your experience and fit for the CSM Manager position.
✨Tip Number 4
Research Person Centred Software's products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can help clients achieve value and contribute to the company's mission during your interview.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Success Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer success, account management, and project management. Use quantifiable achievements to demonstrate your impact in previous roles, such as revenue retention or successful client onboarding.
Write a Strong Cover Letter: In your cover letter, express your passion for improving the quality of life for people in care through digital solutions. Highlight specific examples of how you've built positive customer relationships and contributed to team success in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Person Centred Software Ltd
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with Person Centred Software's mission to improve the quality of life for people in care. This will help you align your answers with their values and demonstrate your genuine interest in their work.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you successfully nurtured client relationships or resolved conflicts, highlighting your ability to maintain positive interactions.
✨Demonstrate Project Management Experience
Be ready to discuss your project management skills, especially how you’ve managed multiple projects simultaneously. Use specific examples to illustrate your organisational skills and ability to prioritise tasks effectively.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves liaising with various teams, think of instances where you worked cross-functionally. Be prepared to explain how you facilitated communication between departments and contributed to successful outcomes.
