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For Companies At a Glance
- Tasks: Lead user research to shape product strategy and enhance user experience.
- Company: Join a top provider of travel and lifestyle benefits, making a real impact.
- Benefits: Enjoy a hybrid work model with flexibility and competitive salary.
- Why this job: Perfect for self-starters eager to influence product direction in a dynamic environment.
- Qualifications: Experience in user research, especially in travel or fintech, is essential.
- Other info: Include your portfolio link when applying; no sponsorship available.
The predicted salary is between 48000 - 52000 £ per year.
A talented Senior User Researcher / UX Researcher is needed by a leading provider of travel and lifestyle benefits! Our client needs an experienced and self-driven Senior User Researcher / UX Researcher who can evangelise user research across the business and help optimise product strategy.
This is a new role, where you will be able to take ownership of the organisation’s end-to-end research, from planning and recruitment to synthesis and storytelling. It is ideal for a self-starter who thrives in a fast-paced environment, enjoys building from scratch, and is confident engaging with cross-functional teams to embed research deeply into product strategy.
The Senior User Researcher / UX Researcher’s responsibilities include:
- Conducting mixed-method research (with a focus on qualitative) including interviews, usability testing, surveys, diary studies, etc to build up a picture of user needs and wants.
- Collaborating closely with product managers, product designers, and other key stakeholders to identify research questions and align on objectives.
- Producing data and user insights to aid in the creation of product strategy.
The Senior User Researcher / UX Researcher’s must have:
- Experience in industries like travel, loyalty, fintech, benefits platforms, and cross-cultural user studies.
- Previous hands-on user research experience (ideally in product-led or B2B2C environments), including running research independently and proactively across multiple teams.
- Familiarity with tools like Usertesting.com, Lyssna, Lookback, Maze, Optimal Workshop, Dovetail, or similar.
Contact Detail:
Intelligent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher / UX Researcher
✨Tip Number 1
Familiarise yourself with the latest trends in user research, especially within the travel and fintech sectors. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the UX research field, particularly those who have experience in B2B2C environments. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific case studies from your portfolio that highlight your ability to conduct mixed-method research. Be ready to explain your process and the impact of your findings on product strategy.
✨Tip Number 4
Showcase your collaboration skills by preparing examples of how you've worked with cross-functional teams in the past. Highlighting your ability to align research objectives with business goals will set you apart.
We think you need these skills to ace Senior User Researcher / UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research, particularly in B2B2C or product-led environments. Emphasise any work you've done in the travel or fintech industries, as this will resonate with the employer.
Showcase Your Portfolio: Include a link to your portfolio in your application. Ensure it showcases your best work, particularly projects that demonstrate your ability to conduct mixed-method research and collaborate with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for user research. Mention specific experiences where you have successfully influenced product strategy through user insights.
Highlight Relevant Tools Experience: In your application, mention your familiarity with tools like Usertesting.com, Lookback, or Dovetail. Providing examples of how you've used these tools in past projects can strengthen your application.
How to prepare for a job interview at Intelligent People
✨Showcase Your Portfolio
Make sure to include a link to your portfolio in your application. During the interview, be prepared to discuss specific projects that highlight your user research skills and methodologies. This is your chance to demonstrate your experience and how it aligns with the role.
✨Understand the Company’s Products
Research the company’s travel and lifestyle benefits offerings before the interview. Understanding their products will help you tailor your responses and show how your user research can directly impact their product strategy.
✨Prepare for Mixed-Method Research Questions
Expect questions about your experience with mixed-method research, especially qualitative methods. Be ready to discuss how you've conducted interviews, usability tests, and surveys, and how these have informed product decisions in your previous roles.
✨Engage with Cross-Functional Teams
Highlight your experience working with product managers, designers, and other stakeholders. Prepare examples of how you’ve collaborated with different teams to align on research objectives and how this has led to successful outcomes in your projects.
