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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and manage orders.
- Company: Be part of a dynamic company focused on growth and customer satisfaction.
- Benefits: Enjoy flexible working hours and a competitive salary.
- Why this job: This role offers variety, teamwork, and the chance to build lasting relationships.
- Qualifications: 2 years in customer service, strong communication, and problem-solving skills required.
- Other info: Office-based in Trafford Park; applicants must have the right to work in the UK.
The predicted salary is between 27000 - 42000 £ per year.
Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.
Key Responsibilities:
- Delivering a proactive and exceptional level of customer service.
- Supporting customer deliveries by processing and tracking customer orders.
- Managing delivery schedules and resolving any order-related issues.
- Providing quotations and cost estimates.
- Handling customer queries and offering effective solutions.
Skills & Experience Required:
- Minimum 2 years’ experience in a similar office-based customer service role.
- Confident communicator with strong interpersonal skills.
- Highly organised with a logical approach to work.
- Comfortable using Microsoft Excel; ERP system experience is a bonus.
- Strong problem-solving and analytical abilities.
- Team-oriented and able to work collaboratively across departments.
- A good standard of general education.
Location: Trafford Park (Office Based) (Flexible working hours)
Salary: Competitive (Depending on experience)
Employment Type: Full Time | Permanent
Ready to make an impact? If you’re an organised, customer-focused individual looking to join a forward-thinking company with a supportive team culture, we’d love to hear from you.
Please note: Applicants must have the right to work in the UK.
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews, showcasing how your personal approach to customer service fits with our culture at StudySmarter.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires a good level of proficiency. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and data management, which will impress us during the selection process.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your problem-solving abilities and how you've successfully handled customer queries. Being able to share specific instances will highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach in interviews with us.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your organisational skills and any experience with Microsoft Excel or ERP systems, as these are key for the Sales Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully managed customer queries or resolved issues in previous roles to demonstrate your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work collaboratively. Use bullet points to make it easy for the hiring team to see how you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing customer orders and communications.
How to prepare for a job interview at Halecroft Recruitment
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Highlight specific situations where you resolved issues or went above and beyond to meet customer needs.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. Share strategies you use to stay organised, especially when handling multiple orders or customer queries.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Excel skills and any ERP systems you've used before. Be prepared to discuss how you've utilised these tools to improve efficiency in your previous roles.
✨Prepare for Teamwork Questions
Since the role requires collaboration across departments, think of examples that demonstrate your ability to work well in a team. Discuss how you’ve contributed to team success and resolved conflicts if they arose.
