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For Companies At a Glance
- Tasks: Support customer queries and complaints with empathy and exceptional communication skills.
- Company: Join a renowned luxury international retail brand known for its quality and service.
- Benefits: Enjoy a starting salary of £23,500, free parking, and hybrid working after probation.
- Why this job: Be part of a rewarding team culture that values communication and customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Office-based for 6 months, then 2 days a week working from home.
The predicted salary is between 19500 - 26000 £ per year.
Located in Biggleswade, Bedfordshire. We are looking for a passionate Customer Service Advisor to work for an amazing well-known luxury international retail brand. You will be joining an intimate, busy customer service department where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills. This is a rewarding position within an amazing team, office based for 6 months, hybrid after this.
- £23,500 starting salary per annum.
- Located at the HO in Biggleswade (free parking).
- Hybrid Working after completion of the probationary period: 2 days a week WFH.
- Hours: Mon - Thurs 9am - 5pm and Friday 9am - 4pm.
Duties include:
- Responding to product related customer service calls and emailed enquiries within specified and agreed timeframes.
- Responding to verbal and written complaints, in a timely and professional manner.
- Dealing with follow up calls and after sales queries from emails and website forms.
- Escalating problems to the relevant department - technical/service/sales/product.
- Logging and updating customer information and orders on the database.
- Tracking and processing new orders and refunds.
- Processing payments.
- Entering orders, checking availability and prices of products.
- Assisting with any general customer service administration.
Required Skills:
- Previous Customer Service experience.
- Excellent verbal and written communication.
- Patience and the ability to remain calm.
- Excellent interpersonal skills.
- A quick learner, you must be able to multi-task and prioritise a busy workload.
- A high level of spelling and grammar, as well as attention to detail.
- Computer literate, well organised and have an excellent telephone manner.
- You should be able to work on your own initiative, as well as working as part of a small, cohesive team and other departments.
Please apply, get in touch to hear more.
Contact Detail:
Team Jobs - Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury retail brand's products and values. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios with a friend or family member can help you develop empathy and professionalism, which are crucial for this role.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your previous experience where you successfully managed multiple customer inquiries at once. This will highlight your organisational skills and ability to thrive in a busy environment.
✨Tip Number 4
Research common customer service software and tools that may be used in the role. Being familiar with these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and relevant skills. Use keywords from the job description, such as 'communication skills', 'patience', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries professionally. Mention specific examples of how you've demonstrated empathy and effective communication in past roles.
Showcase Relevant Skills: In your application, emphasise your interpersonal skills and ability to multi-task. Provide examples of situations where you successfully managed a busy workload or resolved customer complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Team Jobs - Commercial
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your previous experience where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing exceptional service.
✨Demonstrate Empathy and Communication Skills
During the interview, practice active listening and respond thoughtfully to questions. Use clear and concise language, and be prepared to discuss how you handle difficult situations with empathy and professionalism.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to handling complaints or resolving customer issues. Think of scenarios you've faced in the past and how you successfully navigated them, as this will showcase your problem-solving abilities.
✨Highlight Your Organisational Skills
Since the role requires multitasking and managing a busy workload, be ready to discuss how you prioritise tasks and stay organised. Mention any tools or methods you use to keep track of customer queries and orders efficiently.
