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- Tasks: Manage the sales order process for flooring products and handle customer enquiries.
- Company: Altro is a family-owned leader in premium flooring and wall cladding systems since 1919.
- Benefits: Enjoy hybrid working, 25 days holiday, life assurance, and various social events.
- Why this job: Join a supportive team that values accuracy and excellent customer service in a dynamic environment.
- Qualifications: Detail-oriented with strong organisational skills; experience in order processing or customer service is a plus.
- Other info: Diversity is celebrated at Altro; everyone is welcome to belong here.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced Sales Order Processor, highly organized, detail-oriented, and ready to step into a key role in a fast-paced, internal sales environment? Altro is looking for a Sales Order Processor to join our Internal Sales Team based in our Customer Care Centre in Letchworth Garden City, Hertfordshire. These are both full-time, permanent roles, and after your initial training period, offer the benefit of hybrid working (3 days a week onsite in Letchworth Garden City, Hertfordshire).
As a Sales Order Processor at Altro, your main responsibility will be to oversee the ordering process for our Flooring and accessories products from start to finish. You’ll be the first point of contact for customers, handling their enquiries and ensuring all sales orders are processed correctly and promptly. Attention to detail is essential, as you’ll need to accurately record customer requirements, manage complex export orders, and liaise with various teams to ensure smooth order fulfilment.
What we offer:
- Starting holiday entitlement of 25 days, with the option to buy more
- Defined contribution pension scheme
- Life assurance from day one
- Occupational Sick Pay and onsite Occupational Health Service
- Confidential 24-hour life management and personal support service for you and your family
- Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
- Free eye tests for all employees
- A paid day off each year for volunteering
- Free car parking at all our sites
- Long service awards
- Learning and Development support, regardless of your career stage
- Various social events, including the company Christmas party
- Retirement advice and support
What we’re looking for:
This role is perfect for someone who is detail-oriented, with strong organizational skills and a commitment to accuracy. You should be comfortable working with both UK and export markets, and have a strong ability to manage multiple orders simultaneously without compromising on quality or accuracy. A solid background in order processing or customer service would be advantageous. Most importantly, you should be able to manage orders accurately, collaborate effectively with different teams, and take pride in delivering excellent customer service.
Who are Altro?
We are a leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Established in 1919, we are a family-owned business that shares family values; we care about our people, our products, and our community. Everyone is welcome at Altro, regardless of background or how they identify. We believe that diversity makes us stronger and more innovative.
Interested in this opportunity? Click apply today! We look forward to hearing from you!
Contact Detail:
Altro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Processor
✨Tip Number 1
Familiarise yourself with Altro's products and services. Understanding the flooring and accessories you’ll be processing orders for will not only boost your confidence but also help you answer customer enquiries more effectively.
✨Tip Number 2
Brush up on your organisational skills. Since you'll be managing multiple orders simultaneously, consider using tools or techniques that help you stay organised, such as to-do lists or digital project management apps.
✨Tip Number 3
Practice your communication skills. As the first point of contact for customers, being able to communicate clearly and effectively is crucial. Role-play scenarios with friends or family to enhance your customer service skills.
✨Tip Number 4
Research the company culture at Altro. Understanding their values and what they stand for can help you align your responses during interviews and show that you’re a good fit for their team.
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales order processing or customer service. Use keywords from the job description, such as 'detail-oriented', 'organisational skills', and 'order fulfilment' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Sales Order Processor position, particularly your ability to manage multiple orders and ensure accuracy.
Showcase Your Attention to Detail: In your application, provide examples that demonstrate your attention to detail. This could include instances where you successfully managed complex orders or improved processes in previous roles.
Highlight Team Collaboration: Since the role involves liaising with various teams, emphasise your teamwork skills. Include examples of how you've effectively collaborated with others to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at Altro Limited
✨Showcase Your Attention to Detail
As a Sales Order Processor, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Organisational Skills
This role requires managing multiple orders simultaneously. Highlight your organisational strategies and tools you use to keep track of tasks and deadlines during the interview.
✨Familiarise Yourself with Export Processes
Since the position involves handling both UK and export markets, brush up on any relevant regulations or procedures. Showing knowledge in this area can set you apart from other candidates.
✨Emphasise Customer Service Experience
Being the first point of contact for customers means excellent customer service skills are essential. Prepare to share instances where you successfully resolved customer issues or enhanced their experience.
