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- Tasks: Provide hands-on support for printers and copiers, troubleshooting and maintaining devices.
- Company: Join a dynamic team focused on delivering top-notch technical support in Uxbridge.
- Benefits: Enjoy a competitive salary, bonus, company car, and ongoing training opportunities.
- Why this job: Be part of a supportive team while working with cutting-edge printing technology.
- Qualifications: Field experience with printers or similar tech and a relevant technical qualification required.
- Other info: Must be eligible for DBS clearance.
The predicted salary is between 24000 - 32000 £ per year.
Salary: Up to £32,000 + Bonus + Company Car
Location: Uxbridge (Must be eligible for DBS clearance)
About the Role:
We’re seeking a skilled Printer Support Engineer to join our team, providing exceptional technical support for printers, copiers, and multifunctional devices. You’ll be the go-to expert for troubleshooting, maintenance, and client support—ensuring seamless operations for our key accounts.
Key Responsibilities:
- Provide hands-on technical support for printers/copiers, resolving issues within SLA timeframes
- Perform routine maintenance, updates, and assist with installations
- Log and track faults, reporting recurring issues to improve system reliability
- Maintain boot/site stock levels and backup colleagues during busy periods
- Build strong relationships with clients and stakeholders
- Attend training to stay ahead of industry tech and solutions
Skills & Experience Required:
- Field technical support experience (printers/copiers/MFDs preferred - EPOS/white goods experience accepted)
- City & Guilds or similar technical qualification
- Logical problem-solving with a focus on quick, accurate resolutions
- Outstanding communication and customer service skills
Why Apply?
- Competitive salary + bonus + company car
- Opportunity to work with cutting-edge printing solutions
- Supportive team environment with ongoing training
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Printer Support Engineer / Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the latest printer technologies and common issues. Being knowledgeable about the specific brands and models you’ll be supporting can give you an edge during interviews.
✨Tip Number 2
Practice your troubleshooting skills on various printer models. The more hands-on experience you have, the better you'll be able to demonstrate your problem-solving abilities when discussing your experience.
✨Tip Number 3
Network with professionals in the printing and technical support industry. Attend relevant workshops or online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Since building strong relationships with clients is key, think of examples where you've successfully resolved issues and maintained client satisfaction.
We think you need these skills to ace Printer Support Engineer / Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with printers and copiers. Use specific examples to demonstrate your problem-solving skills and customer service abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your field technical support experience and any relevant qualifications.
Showcase Technical Skills: Clearly outline your technical qualifications, such as City & Guilds or similar certifications. Include any specific training or experience you have with printers, copiers, and multifunctional devices.
Highlight Communication Skills: Since outstanding communication is key for this role, provide examples of how you've successfully built relationships with clients or resolved issues through effective communication in past positions.
How to prepare for a job interview at 4square Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with printers, copiers, and multifunctional devices. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Experience
Since the role involves building strong relationships with clients, share examples of how you've provided exceptional customer service in previous positions. This could include resolving client issues or going above and beyond to ensure satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your logical problem-solving approach. You might be asked to solve a hypothetical technical issue during the interview, so practice articulating your thought process clearly and concisely.
✨Stay Updated on Industry Trends
Research the latest advancements in printing technology and solutions. Showing that you're proactive about staying informed will impress the interviewers and indicate your commitment to ongoing learning and development.
