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For Companies At a Glance
- Tasks: Design and manage large-scale cloud systems, ensuring reliability and performance.
- Company: Join Cisco ThousandEyes, a leader in Digital Experience Assurance, enhancing seamless digital experiences.
- Benefits: Enjoy a hybrid work model, with flexibility to work from home and great corporate perks.
- Why this job: Be part of a dynamic team that values innovation and diverse perspectives while making a real impact.
- Qualifications: Expertise in Kubernetes, cloud services, and software development is essential; 5+ years preferred.
- Other info: We encourage applicants from all backgrounds, even if you don't meet every qualification.
The predicted salary is between 54000 - 84000 £ per year.
Please note that we have a hybrid approach to work and would like to find someone who can come into our offices in London at least one day a week.
Who We Are
Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.
About The Role
We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.
What You’ll Do
- Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
- Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
- Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
- Participate in and improve our 24x7 incident response and on-call rotation.
- Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
- Automate production operations to provide guardrails and continuous platform operation.
- Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
- Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
- Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
- Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
- Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
- Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.
Qualifications
- Expert-level knowledge of Kubernetes and its ecosystem.
- Proficiency in software development with languages such as Python or Go.
- In-depth knowledge of cloud providers, preferably AWS.
- Proven ability to build and implement scalable and well-tested solutions.
- Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols.
- Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs.
Preferred Qualifications
- Familiarity with best practices for operating a large-scale, highly available enterprise platform.
- 5+ years of experience in a related role.
- Excellent communication and documentation skills.
- Strong sense of ownership, drive, and attention to detail.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.
Senior Site Reliability Engineer, Production Engineering London, Greater London, England, Unite[...] employer: ThousandEyes
Contact Detail:
ThousandEyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Site Reliability Engineer, Production Engineering London, Greater London, England, Unite[...]
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Kubernetes, AWS, and Prometheus. Having hands-on experience or projects that showcase your skills with these tools can set you apart during discussions.
✨Tip Number 2
Engage with the community around Site Reliability Engineering. Join forums, attend meetups, or participate in online discussions to stay updated on best practices and trends. This not only enhances your knowledge but also helps you network with professionals in the field.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've implemented scalable solutions or improved system reliability. Be ready to share specific examples of challenges you've faced and how you overcame them, as this demonstrates your practical experience.
✨Tip Number 4
Show your enthusiasm for the role and the company by researching Cisco ThousandEyes and its products. Understanding their mission and how your skills align with their goals can help you articulate why you're a great fit during interviews.
We think you need these skills to ace Senior Site Reliability Engineer, Production Engineering London, Greater London, England, Unite[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Site Reliability Engineering, particularly with cloud-native tools and AWS. Use specific examples that demonstrate your expertise in Kubernetes and your ability to manage large-scale distributed systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Cisco ThousandEyes. Mention how your background aligns with their mission of delivering seamless digital experiences and provide examples of how you've contributed to operational excellence in previous roles.
Showcase Your Technical Skills: Clearly outline your technical skills in your application. Highlight your proficiency in programming languages like Python or Go, and your understanding of Unix/Linux systems. This will help demonstrate your fit for the technical demands of the role.
Emphasise Soft Skills: Cisco values communication and collaboration. Make sure to include examples of how you've worked effectively in teams, managed incidents, or improved processes. This will show that you not only have the technical skills but also the interpersonal skills needed for the role.
How to prepare for a job interview at ThousandEyes
✨Showcase Your Technical Expertise
As a Senior Site Reliability Engineer, it's crucial to demonstrate your deep understanding of Kubernetes and cloud-native tools. Be prepared to discuss specific projects where you've optimised architecture for performance and reliability, and how you’ve implemented scalable solutions in AWS.
✨Emphasise Collaboration Skills
Collaboration with software engineers is key in this role. Share examples of how you've worked with development teams to enhance system reliability and performance. Highlight your communication skills and ability to bridge the gap between operations and development.
✨Prepare for Incident Response Scenarios
Given the 24x7 incident response aspect of the role, be ready to discuss your experience with incident management. Prepare to outline your approach to handling incidents, including any tools or processes you've used to improve response times and reduce downtime.
✨Stay Updated on Industry Best Practices
The field of Site Reliability Engineering is constantly evolving. Show your commitment to professional growth by discussing recent trends or best practices you've learned about. This could include advancements in automation, chaos testing, or new tools that enhance operational excellence.
