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- Tasks: Lead sales efforts, engage members, and ensure exceptional joiner experiences.
- Company: Join Fitness First, a vibrant community passionate about health and fitness.
- Benefits: Enjoy a competitive bonus scheme, discounts, and a free gym membership.
- Why this job: Make a transformative impact while developing your leadership skills in a fun environment.
- Qualifications: Passion for sales and fitness; leadership experience preferred.
- Other info: Opportunity for professional development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!
About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue.
Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.
Key Responsibilities:
- Sales and Member Engagement:
- Manage new appointments/tours, customizing each interaction and conducting structured communication.
- Follow up with no-shows and non-joiners to address concerns and re-book appointments.
- Evaluate and adjust sales strategy and activity based on performance trends.
- Confirm next day's appointments with a personalized approach to minimize cancellations.
- Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments.
- Capture data and outcomes of calls, appointments, and tours using company systems.
- Explore new lead generation avenues, such as corporate partnerships and community events.
- Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members.
- Ensure exceptional service to enhance the joiner experience and encourage referrals.
- Conduct regular meetings to coach, motivate, and develop the team.
- Provide instant feedback to team members who do not offer exceptional service.
- Guide new joiners towards personalized 1-1 sessions or group exercise classes.
- Provide comprehensive training on the ‘Joiner Experience’ focusing on personalized tours.
- Uphold operational excellence in all interactions.
- Always adhere to company policy and procedures.
- Ensure a great welcome and experience for every member at every opportunity.
- Deliver an excellent joiner experience and tour every time for every guest.
- Steer members to GX classes and book 1-1 sessions.
- Maintain high standards of cleanliness and hygiene in the club.
- Lead on the safety of the club, ensuring compliance with all regulations.
- Ensure all staff are clear on their responsibilities and tasks per shift.
- Deliver duty management with 100% consistency, including opening/closing duties and compliance.
What’s in it for you:
- Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
- Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
- Health and Wellness: Complimentary gym membership for you and discount for family member.
- Professional Development: Opportunities for ongoing professional development and career advancement.
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Thomas More Square Club, Thomas More Square
✨Tip Number 1
Familiarise yourself with Fitness First's values and mission. Understanding their passion for health and fitness will help you align your approach during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully driven sales in previous roles. Highlighting your results-driven mindset and leadership skills will demonstrate your capability to meet the demands of the Sales Manager position.
✨Tip Number 3
Network within the fitness community, especially with current or former employees of Fitness First. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your ability to develop and motivate a team. Prepare to discuss your coaching strategies and how you've previously enhanced team performance, as this is a key aspect of the Sales Manager role.
We think you need these skills to ace Sales Manager - Thomas More Square Club, Thomas More Square
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management, particularly in the health and fitness industry. Emphasise any achievements related to membership growth and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness, as well as your commitment to providing exceptional member experiences. Use specific examples from your past roles to demonstrate how you can drive sales and engage with members.
Highlight Leadership Skills: In your application, focus on your leadership abilities. Discuss how you've motivated teams, conducted training sessions, and improved sales performance in previous positions.
Showcase Results-Driven Mindset: Provide quantifiable results in your application. Mention specific sales targets you've met or exceeded, and how your strategies have positively impacted membership numbers and revenue.
How to prepare for a job interview at Fitness First
✨Show Your Passion for Fitness
Fitness First is all about health and fitness, so make sure to express your enthusiasm for the industry. Share personal stories or experiences that highlight your commitment to fitness and how it has transformed your life.
✨Demonstrate Leadership Skills
As a Sales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Discuss specific strategies you've used to drive performance and achieve targets.
✨Prepare for Sales Scenarios
Expect to discuss your sales strategies and how you would approach various scenarios, such as handling objections from potential members. Be ready to showcase your ability to convert leads into loyal customers through exceptional service.
✨Understand the Joiner Experience
Familiarise yourself with the concept of the 'Joiner Experience' and be prepared to discuss how you would enhance this for new members. Think about ways to personalise tours and ensure every interaction leaves a positive impression.
