Resident Services Manager

Join a leading residential property organisation as a Resident Services Manager, where you\’ll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement. What You\’ll Be Doing Customer Experience & Community Engagement Lead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service. Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs. Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture. Operations & Service Delivery Oversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance. Ensure high standards in cleanliness, maintenance, and communal space presentation. Lead on software-based compliance monitoring and support RST with viewings and site tours. Financial & Performance Management Own income performance for your community, supporting rent optimisation and budget control. Collaborate with lettings and procurement teams to meet financial and operational KPIs. Leadership & Team Development Recruit, mentor and develop RSA team members, delivering inductions and continuous training aligned with brand standards. Provide hands-on leadership during the defects period, and remain available out of hours when required. Health & Safety & Reporting Manage all fire safety matters and ensure adherence to evolving health and safety legislation. Conduct property inspections and produce accurate, data-driven reports for stakeholders. What You\’ll Bring Proven experience in residential property or hospitality leadership. Knowledge of property management, landlord & tenant legislation, and health & safety (H&S). Excellent interpersonal, organisational and reporting skills. Proficient in Microsoft Office; knowledge of reporting dashboards and CRM tools desirable. IRPM Level 2 or equivalent qualifications (preferred but not essential). A proactive, community-first attitude with a collaborative spirit. #J-18808-Ljbffr