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- Tasks: Maintain and repair automatic door systems, providing expert technical support.
- Company: FAAC France delivers innovative automatic door solutions across various sectors.
- Benefits: Enjoy a competitive salary, remote work flexibility, and a supportive team environment.
- Why this job: Join a growing company where your skills make a real impact on customer satisfaction.
- Qualifications: Entry-level role; experience with automatic doors and a full driving licence preferred.
- Other info: London-based candidates only; must comply with safety and operational procedures.
The predicted salary is between 28800 - 42000 £ per year.
FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.
As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.
Key Responsibilities:
- Completion of PPM, reactive & modernization/upgrade calls.
- Provide customer & colleague technical support & product modernization recommendations.
- Completing door safety checks & investigating door incidents & customer complaints.
- Provide on-site customer support to EQS customers.
- Adhere to company processes & procedures & highlight improvement opportunities.
- Deliver customer service & maintain QHSE compliance at all times.
- Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
- Comply with all customer specific on-site arrival/pre-work/working/departure processes & procedures.
- Complete mandatory box tests after all calls.
- Participate in OOH rota duty.
What We’re Looking For:
- Be a Team Player.
- Offer a flexible approach to working hours.
EDUCATION / QUALIFICATIONS REQUIRED:
- BS7036/EN16005
EXPERIENCE REQUIRED:
- Previous knowledge and experience of working on automatic doors is highly desirable.
SKILLS / LANGUAGES REQUIRED:
- English & other qualifications – Full current driving licence.
OTHER REQUIREMENTS:
- CSCS Card.
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Machinery Manufacturing
Service Engineer employer: FAAC France
Contact Detail:
FAAC France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and standards in automatic door systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the automatic doors industry. Attend relevant events or join online forums to connect with current Service Engineers. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for technical questions by reviewing common issues faced in automatic door maintenance and repair. Being able to discuss these confidently will show your expertise and problem-solving skills.
✨Tip Number 4
Highlight your customer service skills during discussions. As a Service Engineer, you'll be interacting with clients regularly, so showcasing your ability to communicate effectively and handle complaints will set you apart.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Service Engineer position. Tailor your application to highlight relevant experience and skills that align with what FAAC France is looking for.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have with automatic doors or similar systems. Use specific examples to demonstrate your technical skills and problem-solving abilities, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Service Engineer position. Mention your flexibility in working hours and your ability to work as part of a team, as these are important traits for the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are essential in the engineering field.
How to prepare for a job interview at FAAC France
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of automatic doors and access solutions. Be prepared to discuss specific systems you've worked with and any relevant technical issues you've resolved in the past.
✨Show Your Problem-Solving Skills
During the interview, highlight your ability to troubleshoot and provide solutions. Share examples of how you've handled customer complaints or technical challenges, as this role requires a proactive approach to problem-solving.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to talk about your experiences working in teams. Discuss how you collaborate with colleagues and support each other, especially in remote settings.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might want to inquire about their approach to training new engineers or how they handle customer feedback.
