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- Tasks: As a House Manager, you'll deliver top-notch customer service and enhance residents' living experiences.
- Company: Join Commerson Estate Management, dedicated to providing independence and security for older people.
- Benefits: Enjoy a competitive salary, company pension, and free on-site parking.
- Why this job: This role offers variety, teamwork, and the chance to make a real difference in people's lives.
- Qualifications: Experience with vulnerable individuals is preferred; a Level 3 housing certificate is a plus.
- Other info: Full training provided; must be able to commute to Manchester.
The predicted salary is between 18928 - 26492 £ per year.
The role of a House Manager is an exciting and dynamic one, with no day the same as the last. You will be responsible for delivering excellent customer service which meets and exceeds expectations, supports the needs of the individual and promotes happy living. You will have great people skills, a can-do attitude and empathy. As well as being a people person, you will also be business-minded and always be on the lookout for opportunities to improve and enhance Commerson Estate Management's services for our customers.
You will get the best of both worlds with opportunities to work as part of a team and on using your own initiative. Knowledge or previous experience of working with older people, managing budgets, complaint handling and safeguarding of vulnerable adults is preferred, but not essential for this role. A level 3 certificate or diploma in housing is desirable.
Commerson Estate Management is proud to be an equal opportunity employer. Living within a Commerson property is about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.
The successful House Manager will have the following key competencies:
- Excellent communication skills with a real can-do attitude.
- Experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- To be reliable and flexible to deal with any emergencies on the development.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- Computer literate including Microsoft Word and Outlook.
- Sound Time Management skills.
- Excellent Planning and Organisational skills.
- Ability to control budgets.
Previous Experience:
- Experience of working with vulnerable people or the elderly is required.
- Knowledge of current Health and safety in social care sector.
- Experience of dealing with contractors.
- Customer Service Experience essential preferably from a customer facing role.
Full training will be provided. Previous Applicants will not be considered.
Job Types: Full-time, Permanent
Pay: Up to £23,660.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule: Monday to Friday
Work Location: In person
Ability to commute/relocate: Manchester M32 8QA: reliably commute or plan to relocate before starting work (required)
Experience: Housing: 1 year (preferred)
House Manager employer: Commerson
Contact Detail:
Commerson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with the specific needs of older people and how to support them effectively. This will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience in managing housing for vulnerable adults. They can provide valuable insights and may even refer you to opportunities.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your resilience and ability to thrive in a busy environment.
✨Tip Number 4
Research Commerson Estate Management and their values. Understanding their mission and how they operate will allow you to tailor your approach and show that you're a great fit for their team.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and working with vulnerable individuals. Use specific examples to demonstrate your skills in communication, problem-solving, and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of House Manager. Mention your understanding of the responsibilities and how your background aligns with the company's values and mission.
Highlight Relevant Skills: In your application, emphasise your ability to manage budgets, handle complaints, and ensure health and safety standards. These are key competencies for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Commerson
✨Showcase Your People Skills
As a House Manager, excellent communication and interpersonal skills are crucial. Be prepared to share examples of how you've successfully interacted with customers or managed conflicts in previous roles.
✨Demonstrate Your Problem-Solving Ability
The role requires resilience and effective problem-solving. Think of specific situations where you faced challenges and explain how you resolved them, especially in a customer service context.
✨Highlight Your Organisational Skills
With the dynamic nature of the job, showcasing your planning and organisational skills is key. Discuss any experience you have in managing budgets or coordinating activities that required meticulous organisation.
✨Express Your Commitment to Customer Service
Since the role revolves around delivering excellent customer service, convey your passion for helping others. Share instances where you went above and beyond to ensure customer satisfaction.
