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- Tasks: Lead content moderation projects and enhance accuracy of published content.
- Company: Join Tripadvisor, a trusted platform revolutionising travel with diverse perspectives.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and lifestyle reimbursement.
- Why this job: Be part of a collaborative team focused on innovation and continuous improvement in travel guidance.
- Qualifications: 4+ years experience in content moderation and strong data analysis skills required.
- Other info: This hybrid role requires 1 day per week in the London office.
The predicted salary is between 36000 - 60000 £ per year.
About Tripadvisor: We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced content specialist to join our team as a Lead Content Specialist. As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. In this role, you will contribute to projects that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives.
What You Will Do:
- Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
- Implement innovative moderation techniques and tools for improving the reliability of our content.
- Identify, analyse, and moderate content to ensure compliance with guidelines and policies, implementing strategic content improvements.
- Directly contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
- Regularly report on individual performance metrics and contribute to team goals by identifying areas for improvement in the moderation process.
- Participate in discussions and projects within the Trust & Safety team, focusing on direct contributions to shared objectives and learning from experienced team members.
- Communicate moderation actions and guidelines effectively within the Trust & Safety team, contributing to internal meetings with clear and concise input on daily moderation challenges.
- Produce detailed reports on moderation activities and outcomes.
- Contribute to the internal documentation of moderation processes, ensuring these resources are accurate and easy to understand for team use.
- Use database querying and data analysis skills to track and report on key metrics and analyse content trends.
- Drive execution of projects and product ideas to increase the efficiency of tools, enhance automation, and improve quality using relevant metrics.
- Identify, quantify, and articulate impact and resolutions of bugs and other improvements.
Skills And Experience:
- 4+ years of relevant professional experience.
- University degree or equivalent experience required.
- Advanced proficiency in user generated content moderation.
- Intermediate data analysis skills.
- Familiarity with tools for tracking and reporting on content moderation effectiveness and efficiency.
- Experience collaborating with cross-functional teams across an organization.
- Strong communication, presentation, and interpersonal skills with the ability to influence and inspire others.
- Demonstrated ability to think strategically and translate insights into actionable plans.
- Passion for innovation and a commitment to continuous improvement.
- Knowledge of multiple languages a plus.
Job Location: Hybrid. This role is a hybrid position that requires 1 day per week in our London office.
What We Offer:
- Flexible activity-based working fostering collaboration and productivity.
- Inclusive global travellers community welcoming diverse perspectives.
- Competitive salary package including performance bonuses.
- Development programs, managerial courses, and learning series.
- Health insurance covers medical, dental, and vision for families (varies by country).
- Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness.
- Several paid time off programs, including time to bond with new children and care for family members.
- Paid public holidays, and year-end office shutdown.
- Employee assistance program for short-term counselling and free Calm app subscription.
- State-of-the-art offices: dining, coffee points, and leisure areas.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
Contact Detail:
Viator Recruiting Team
AccessibleRecruiting@tripadvisor.com
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Content Specialist
✨Tip Number 1
Familiarise yourself with Tripadvisor's content moderation guidelines and policies. Understanding these will not only help you in discussions during interviews but also demonstrate your commitment to the role and the company's values.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data analysis in previous roles. Be ready to discuss specific metrics you've tracked and how they influenced content moderation processes or improvements.
✨Tip Number 3
Highlight your experience in cross-functional collaboration. Prepare anecdotes that illustrate how you've worked with different teams to achieve common goals, as this is crucial for the Lead Content Specialist role.
✨Tip Number 4
Demonstrate your passion for innovation by discussing any new moderation techniques or tools you've implemented in past positions. This will show your proactive approach and alignment with Tripadvisor's focus on continuous improvement.
We think you need these skills to ace Lead Content Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content moderation and data analysis. Use specific examples that demonstrate your ability to lead projects and improve processes, as these are key aspects of the Lead Content Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and innovation. Discuss how your unique experiences align with Tripadvisor's mission and values, and explain why you are excited about the opportunity to contribute to the Trust and Safety team.
Showcase Your Analytical Skills: Since the role requires intermediate data analysis skills, include any relevant tools or methodologies you have used in past roles. Highlight specific instances where your analytical abilities led to improved content moderation outcomes.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with user-generated content moderation and your approach to improving processes. Be ready to discuss your strategies for effective communication within cross-functional teams.
How to prepare for a job interview at Viator
✨Showcase Your Analytical Skills
As a Lead Content Specialist, you'll need to leverage analytics in your role. Be prepared to discuss specific examples of how you've used data analysis to improve content moderation processes in the past.
✨Demonstrate Your Communication Abilities
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing moderation challenges or team objectives.
✨Highlight Your Experience with Cross-Functional Teams
This role requires collaboration across various teams. Share experiences where you've successfully worked with different departments to achieve common goals, showcasing your ability to influence and inspire others.
✨Emphasise Your Passion for Continuous Improvement
Tripadvisor values innovation and improvement. Prepare to discuss how you've implemented new techniques or tools in previous roles to enhance content reliability and user satisfaction.
