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- Tasks: Provide night reception services and ensure exceptional guest experiences.
- Company: Klarent Hospitality operates a portfolio of branded hotels across the UK and Ireland.
- Benefits: Enjoy staff discounts, stylish uniforms, meals on duty, and a vibrant social calendar.
- Why this job: Join a dynamic team focused on customer service and personal growth in hospitality.
- Qualifications: Previous customer service experience, positive attitude, and flexibility for night shifts required.
- Other info: Opportunities for training and development available.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to excite the world of Hospitality? We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.
Klarent Hospitality are looking for a Night Supervisor to provide night-hour reception services for guests.
What will I be doing?
- Provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments.
- Complete the Night Audit and relevant reports in a timely manner.
- Ensure that the night porter checklist is complete.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
What are we looking for?
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Flexibility to work night shifts.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling.
What will it be like to work for Amaris Hospitality?
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:
- Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the International brand you would work within.
- Modern, stylish uniforms.
- Meals on duty.
- Social calendar of events.
- Learning & Development for all levels.
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel brand's standards and values. Understanding their philosophy on customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this will showcase your ability to contribute positively to the guest experience.
✨Tip Number 3
Prepare to discuss your flexibility and willingness to work night shifts. Since this role requires working during unsociable hours, showing that you are adaptable and committed to the job will make you stand out.
✨Tip Number 4
Brush up on your IT skills, particularly with property management systems and front-of-house equipment. Being able to demonstrate your competence in these areas can give you an edge over other candidates.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as providing exceptional customer service and completing night audits.
Tailor Your CV: Highlight your previous experience in customer-focused roles, especially those that involve night shifts or reception services. Emphasise your communication skills and any relevant IT proficiency to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering high-quality customer service. Mention specific examples from your past experiences that demonstrate your ability to handle guest queries effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Klarent Hospitality Limited
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be the face of the hotel during night hours. Be prepared to share examples of how you've handled guest queries in the past, demonstrating your ability to provide exceptional customer service and resolve issues efficiently.
✨Familiarise Yourself with Hotel Operations
Make sure you understand the key responsibilities of a Night Supervisor, including check-in/check-out procedures and night audits. Research the hotel’s services, room categories, and promotions so you can speak confidently about them during the interview.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work independently as well as part of a team. Share experiences where you've collaborated with others or adapted to changing situations, especially in a night shift environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest complaints or emergencies during night shifts, and think through how you would handle these situations while maintaining high standards of service.
